Anders Gustafsson

ORCID iD
https://orcid.org/0000-0001-8278-1442
  • Country
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Sweden

Sources:
Anders Gustafsson (2016-01-24)

  • Keywords
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Customer satisfaction, service innovation, eye-tracking

Sources:
Anders Gustafsson (2013-09-06)

  • Websites
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ctf.kau.se

Sources:
Anders Gustafsson (2014-07-21)

  • Other IDs
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Scopus Author ID: 7102202228

Sources:
Scopus - Elsevier (2013-09-06)

ResearcherID: E-8942-2010

Sources:
ResearcherID (2013-09-06)

Biography

Anders Gustafsson is Professor of Business Administra- tion in the Service Research Center (www.ctf.kau.se) at Karlstad University, Sweden. Dr. Gustafsson also holds a part-time position as a Professor at BI Norwegian School of Business, Norway. He is conducting research on customer orientation, customer satisfaction and loyalty, new service development, service infusion in manufacturing, and management of customer relationships.
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