Eugénia de Matos Pedro is a doctoral student in Management at University of Beira Interior-Portugal. She is a research fellow at FCT - Foundation for Science and Technology, Portugal. She is a member of the organizational management line of research at the Research Center for Business Sciences (NECE). Her research interests are in the areas of Intellectual Capital, Quality Management, Quality of Life, Relationship Management, Relationship Marketing and Customer Relationship Management. She is co-author of research papers and books chapters and his recent works are related to: intellectual capital influences in organizations, regions and nations; stakeholders’ satisfaction and quality of life issues and quality management practices in higher education.