At every conference we go to - every workshop, every presentation - we will invariably get a comment about our support team. It usually goes something like this: "Your support team is so responsive! They get back to me right away, and thoroughly address my question. I really feel that ORCID is listening to my concerns." As a community driven organization, it is crucial that we have an excellent support team. Your feedback is important to us, to ensure we are on track. Thank you, to all who have taken the time to send us your feedback on the responsiveness, thoroughness, and competency of our member services team, and kudos to Catalina Wilmers and Liz Krznarich.
So, how do we make a good thing even better? Our latest innovation, the Member Support Center, at members.orcid.org. Designed as a one-stop shop for ORCID implementation, the member support center combines our existing technical documentation with sector-specific workflow guides and planning and communication resources. In this post, I describe some of my favorite things about it.