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Scopus Author ID: 56202028200
Ciência ID: 2E1C-36AE-5C77
SciProfiles: 1836621

Keywords

Consumer behavior; Services marketing; Branding; Sustainability

Countries

Portugal

Activities

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Employment (3)

Universidade do Porto: Porto, PT

2024 to present (Faculdade de Economia)
Employment
Source: Self-asserted source
Raquel Soares

Universidade Nova de Lisboa: Lisbon, PT

2022 to present | Professora Auxiliar Convidada
Employment
Source: Self-asserted source
Raquel Soares

Instituto Português de Administração de Marketing: Porto, Porto, PT

2021 to 2024 | Professora Coordenadora
Employment
Source: Self-asserted source
Raquel Soares

Education and qualifications (3)

Universidade do Porto: Porto, Porto, PT

2010 to 2015 | PhD (Faculdade de Economia)
Education
Source: Self-asserted source
Raquel Soares

Universidade Católica Portuguesa Centro Regional do Porto: Porto, PT

2008 to 2010 | Master in Marketing (Faculdade de Economia e Gestão)
Education
Source: Self-asserted source
Raquel Soares

Universidade Católica Portuguesa: Porto, PT

2003 to 2007 | Licenciatura (Faculdade de Economia e Gestão)
Education
Source: Self-asserted source
Raquel Soares

Works (36)

A Systematic Literature Review on Accessible Tourism and Marketing Strategies: Where Do We Stand

Smart Innovation, Systems and Technologies
2024 | Conference paper
DOI: 10.1007/978-981-99-0333-7_41
EID:

2-s2.0-85171850627

Part of ISBN: 9789819903320
Part of ISSN: 21903026 21903018
Contributors: Lourenço, J.T.M.; Soares, R.R.
Source: Self-asserted source
Raquel Soares via Scopus - Elsevier
grade
Preferred source (of 3)‎

How Does Credibility Matter? Proposing and Validating a Framework for the Credibility of Live Streamers in the Gaming Industry

Services Marketing Quarterly
2024 | Journal article
DOI: 10.1080/15332969.2023.2298609
EID:

2-s2.0-85181218984

Part of ISSN: 15332977 15332969
Contributors: Soares, R.; Liu, J.; Zhang, T.; Lu, C.; Zhong, Y.
Source: Self-asserted source
Raquel Soares via Scopus - Elsevier
grade
Preferred source (of 2)‎

Can Sustainable Packaging Boost Brand Experience? The Influence of Sustainability on Sensorial Perceptions and Brand Evaluations

2023 EMAC Annual Conference – European Marketing Academy
2023 | Conference paper
SOURCE-WORK-ID:

cv-prod-id-3594019
Contributors: Herter, Márcia M.; Costa Pinto, Diego; Soares, R. Raquel; Autor correspondente: Herter, Márcia M..
Source: check_circle
CIÊNCIAVITAE

Motivations for Peer-to-Peer Accommodation: Exploring Sustainable Choices in Collaborative Consumption

Sustainability (Switzerland)
2023 | Journal article
DOI: 10.3390/su151310276
EID:

2-s2.0-85164996080

Part of ISSN: 20711050
Contributors: Delgado, A.C.; Soares, R.R.; Proença, J.F.
Source: Self-asserted source
Raquel Soares via Scopus - Elsevier
grade
Preferred source (of 4)‎

Sustainability in Project Management and Project Success with Virtual Teams: A Quantitative Analysis Considering Stakeholder Engagement and Knowledge Management

Sustainability (Switzerland)
2023 | Journal article
DOI: 10.3390/su15129834
EID:

2-s2.0-85163985979

Part of ISSN: 20711050
Contributors: Blak Bernat, G.; Qualharini, E.L.; Castro, M.S.; Barcaui, A.B.; Soares, R.R.
Source: Self-asserted source
Raquel Soares via Scopus - Elsevier
grade
Preferred source (of 4)‎

Motivations for Peer-to-Peer Accommodation: Exploring Sustainable Choices in Collaborative Consumption

2023-05-30 | Preprint
DOI: 10.20944/preprints202305.1996.v1
Contributors: Ana Catarina Delgado; Raquel Reis Soares; João F. Proença
Source: check_circle
Crossref
grade
Preferred source (of 2)‎

Tourism Services Innovation Ecosystem: A Multicriteria Model Approach Based on Portuguese Higher Education

Tourism, Hospitality and Event Management
2022 | Book chapter
DOI: 10.1007/978-3-030-89232-6_2
EID:

2-s2.0-85125493930

Part of ISSN: 25105000 25104993
Contributors: Figueiredo, R.; Soares, R.R.; Costa, H.G.
Source: Self-asserted source
Raquel Soares via Scopus - Elsevier
grade
Preferred source (of 2)‎

Tourism Marketing Strategies and the Accessible Tourism: A Systematic Literature Review

International Conference of Applied Business and Management (ICABM2022)
2022-07-15 | Conference paper
SOURCE-WORK-ID:

cv-prod-id-3164217
Contributors: Soares, R. R.
Source: check_circle
CIÊNCIAVITAE

The Spinner Innovation: Factors for inclusion and advocating in sustainable ecosystems

Universities, Entrepreneurial Ecosystems, and Sustainability
2021 | Book chapter
DOI: 10.1515/9783110670219
SOURCE-WORK-ID:

cv-prod-id-2737312

ISBN: 9783110670219
Contributors: Soares, R. R.
Source: check_circle
CIÊNCIAVITAE

Influencers and social causes: How does the type of cause interfere with the success of the promotion of causes?,Influenciadores e causas sociais: Como o tipo de causa interfere no sucesso da promoção das causas?

RISTI - Revista Iberica de Sistemas e Tecnologias de Informacao
2020 | Journal article
EID:

2-s2.0-85092228964

Part of ISSN: 16469895
Contributors: Soares, R.R.; Herter, M.M.; Leal, M.D.C.; Pinto, D.C.; Abreu, C.
Source: Self-asserted source
Raquel Soares via Scopus - Elsevier

Influenciadores e Causas Sociais: Como o tipo de causa interfere no sucesso da promoção das causas?

RISTI - Revista Ibérica de Sistemas e Tecnologias de Informação
2020 | Journal article
SOURCE-WORK-ID:

cv-prod-id-2530099
Contributors: Soares, R. R.
Source: check_circle
CIÊNCIAVITAE

Key Strategic Drivers for Business Digital Transformation

2020 | Book chapter
DOI: 10.4018/978-1-7998-4552-2.ch006
Contributors: Ronnie Figueiredo; Raquel Soares; João José de Matos Ferreira
Source: check_circle
Crossref
grade
Preferred source (of 2)‎

O Livro do Empreendedorismo - Guia teórico-prático para criar um negócio de sucesso

Actual
2020 | Book
SOURCE-WORK-ID:

cv-prod-id-2193615
Contributors: GIANNINI, L. C.
Source: check_circle
CIÊNCIAVITAE

Are Ingroup Recommendations Always Better? The Role of Outgroup Credibility on Parental Purchases and Attitudes

2020 Association for Consumer Research Conference
2020-10 | Conference paper
SOURCE-WORK-ID:

cv-prod-id-3778578
Contributors: Martins, F. M. F. V.; Herter, M. M.; Soares, R. Raquel; Costa Pinto, Diego
Source: check_circle
CIÊNCIAVITAE

Are Influencers Causes Authentic? How Influencer-Cause Fit Shapes Followers Attitudes.

11th EMAC Regional Conference
2020-09 | Conference paper
SOURCE-WORK-ID:

cv-prod-id-3778577
Contributors: Herter, M. M.; Soares, R. Raquel; Costa Pinto, Diego; Abreu, C.; Leal, Maria do Carmo
Source: check_circle
CIÊNCIAVITAE

Marketing - Um Desafio Incontornável para as Microempresas

Actual Editora
2019 | Edited book
SOURCE-WORK-ID:

cv-prod-id-1958375
Contributors: Soares, R. R.
Source: check_circle
CIÊNCIAVITAE

An image reflects more than a thousand mirrors: the impact of the publication of the social media influencers on the behavioral level of followers.

Navigating the Future of Management
2019-07 | Conference paper
SOURCE-WORK-ID:

cv-prod-id-3778576
Contributors: Lopes, I. F.; Herter, M. M.; Soares, R. R.
Source: check_circle
CIÊNCIAVITAE

Generations and types of service guarantees: A research in the luxury hotel industry to promote customers¿ loyalty after failure.

Navigating the Future of Management
2019-07 | Conference paper
SOURCE-WORK-ID:

cv-prod-id-3778575
Contributors: Schattner, T. F.; Soares, R. R.; Herter, M. M.
Source: check_circle
CIÊNCIAVITAE

Shared services centres and business relationships dynamics: a case study research

34th IMP-conference 2018
2018 | Conference paper
SOURCE-WORK-ID:

cv-prod-id-1974694
Contributors: Soares, R. R.
Source: check_circle
CIÊNCIAVITAE

Business model innovation: Towards a conceptual model

Tourism & Management Studies
2018-01 | Journal article
DOI: 10.18089/tms.2018.14107
Source: Self-asserted source
Raquel Soares
grade
Preferred source (of 2)‎

Why are Generation Y consumers the most likely to complain and repurchase?

Journal of Service Management
2017 | Journal article
DOI: 10.1108/JOSM-08-2015-0256
EID:

2-s2.0-85024499881
Contributors: Soares, R.R.; Zhang, T.T.; Proença, J.F.; Kandampully, J.
Source: Self-asserted source
Raquel Soares via Scopus - Elsevier
grade
Preferred source (of 2)‎

The ARA Model Interactions’ Dynamics applied to Shared Services Centres in Engineering Operations: The Yazaki Porto Technical Centre Case Study

Annual IMP Conference in Asia, Kuala Lumpur, Malaysia
2017-09-08 | Conference paper
SOURCE-WORK-ID:

cv-prod-id-1957582
Contributors: Soares, R. R.
Source: check_circle
CIÊNCIAVITAE

Business Model Innovation: Towars a conceptual framework

Tourism Management Studies
2016-11-18 | Conference paper
SOURCE-WORK-ID:

cv-prod-id-1957684
Contributors: Soares, R. R.
Source: check_circle
CIÊNCIAVITAE

Business Model Innovation: Origin, Evolution and Further Research

the 32nd Annual IMP Conference – Change and Transformation of Markets, Networks and Relationships
2016-09-03 | Conference paper
SOURCE-WORK-ID:

cv-prod-id-1957820
Contributors: Soares, R. R.
Source: check_circle
CIÊNCIAVITAE

Business Model Innovation: Where do we stand?

ISPIM Innovation Conference 2016
2016-06-22 | Conference paper
SOURCE-WORK-ID:

cv-prod-id-1957971
Contributors: Soares, R. R.
Source: check_circle
CIÊNCIAVITAE

Business Model Innovation: A Systematic Literature Review

International Conference on Innovation & Entrepreneurship in Marketing and Consumer Behaviour
2016-05-21 | Conference paper
SOURCE-WORK-ID:

cv-prod-id-1958005
Contributors: Soares, R. R.
Source: check_circle
CIÊNCIAVITAE

Does Service failure severity matter? Customer's response to service recovery

Journal of Marketing Research and Case Studies
2015 | Journal article
SOURCE-WORK-ID:

cv-prod-id-1953085
Contributors: Soares, R. R.
Source: check_circle
CIÊNCIAVITAE

Service Recovery Paradox: Customers Response to a Service Failure-Recovery Situation in a Mobile Telecommunications Context

2015 | Dissertation or Thesis
HANDLE: http://hdl.handle.net/10216/78769
Contributors: Raquel Vanessa Reis Silva Ferreira Soares; Faculdade de Economia
Source: check_circle
RCAAP
grade
Preferred source (of 2)‎

The impact of service failure severity on post-recovery behavior: The moderating role of gender and relationship age

Vision 2020: Sustainable Growth, Economic Development, and Global Competitiveness - Proceedings of the 23rd International Business Information Management Association Conference, IBIMA 2014
2014 | Conference paper
EID:

2-s2.0-84906260549
Contributors: Soares, R.R.; Proença, J.F.
Source: Self-asserted source
Raquel Soares via Scopus - Elsevier
grade
Preferred source (of 2)‎

The service recovery paradox in a call-center context: Compensation and timeliness in recovering mobile customers

Proceedings of the Annual Hawaii International Conference on System Sciences
2014 | Conference paper
DOI: 10.1109/HICSS.2014.168
EID:

2-s2.0-84902299542
Contributors: Soares, R.R.; Proença, J.F.; Kannan, P.K.
Source: Self-asserted source
Raquel Soares via Scopus - Elsevier

Service recovery paradox: customers’ response to compensation, speed and apology

5th International Research Symposium in Service Management (IRSSM5) – Service Imperatives in the New Economy: Future Directions in Service Research
2014-06-12 | Conference paper
SOURCE-WORK-ID:

cv-prod-id-1958290
Contributors: Soares, R. R.
Source: check_circle
CIÊNCIAVITAE

Who is complaining and repurchasing? The role of demographic characteristics

the 5th International Research Symposium in Service Management (IRSSM5) – Service Imperatives in the New Economy: Future Directions in Service Research
2014-06-12 | Conference paper
SOURCE-WORK-ID:

cv-prod-id-1958068
Contributors: Soares, R. R.
Source: check_circle
CIÊNCIAVITAE

Havaianas – O impacto do reposicionamento da marca na estrate´gia de internacionalizac¸a~o da empresa

2012 | Working paper
SOURCE-WORK-ID:

cv-prod-id-1958559
Contributors: Soares, R. R.
Source: check_circle
CIÊNCIAVITAE

Havaianas – O impacto do reposicionamento da marca na estrate´gia de internacionalizac¸a~o da empresa

2012 | Working paper
SOURCE-WORK-ID:

cv-prod-id-1953377
Contributors: Soares, R. R.
Source: check_circle
CIÊNCIAVITAE

A Imagem da Marca: o caso Renova

Universidade Católica Portuguesa
2010 | Dissertation or Thesis
SOURCE-WORK-ID:

cv-prod-id-1953417
Contributors: Soares, R. R.
Source: check_circle
CIÊNCIAVITAE

A relação entre o preço¸a proveniência e qualidade intrínseca em vinhos do Novo e do Velho Mundo

Revista Portuguesa e Brasileira de Gesta~o
2009 | Journal article
SOURCE-WORK-ID:

cv-prod-id-1957489
Contributors: Soares, R. R.
Source: check_circle
CIÊNCIAVITAE
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