Donna Gibson is the Director of Library Services at Memorial Sloan Kettering (MSK) Cancer Center and has been in this role since August 2009. She joined MSK in 2004 as the Associate Director, User Services. Prior to her move to the Institution, Donna worked at Bristol-Myers Squibb in various roles and has more than 25 years of experience managing research libraries and information centers, and working on enterprise-wide projects. Donna is committed to executing knowledge management initiatives to improve business results by educating, innovating, and collaborating with users. She is focused on developing and delivering services that enhance the user’s information retrieval experience from start to finish. This includes partnering with users to better understand how published literature, information services, technology, and social networking tools integrate within their work environment.