Personal information

Other IDs

Scopus Author ID: 57086807900

Keywords

complexity sciences, Service marketing and management, Higher Education

Countries

Finland

Biography

Dr. Päivi J. Tossavainen,
is Principal Lecturer (Teacher’s Pedagogical Qualification, certified) at Laurea University of Applied Sciences (UAS) in Finland. She obtained her Doctorate Degree in International Business at Helsinki School of Economics (Aalto University, Finland) in 2005. Her educational commitments focus on the Master’s level programs, especially in business management (such as strategic management, management of business networks, innovation management), service marketing and management; service innovation and service design, and research methodologies (qualitative research methods, action research, research oriented development). She is also a supervisor of Master’s thesis work in the master's degree programs.
Before moving to academia, she was employed at Nokia Corporation/ Nokia Mobile Phones from 2004 - 2010. She has a strong industry career in analyzing and developing the operations of a multinational corporation globally. Her managerial work experience comes from implementing large scale strategic change programs (logistics and supply chain management, SCM), complex socio-technological system implementations (enterprise resource planning system, ERP), and transformation from product-driven enterprise to service-driven enterprise.

Dr. Tossavainen’s research interests are related to complexity sciences, service marketing and management, and higher education. She collaborates with researchers and business practitioners to explore and investigate, how service logics transforms organizations, how to implement customer centricity, and how to promote of service development and service design.
Research projects:
- The Smart Countryside Mobility (SCM) , 2021 - 2023, EAKR funded,
- The Finnish Design Academy (FDA), Nation-wide research project 2018 -2020, funded by the Ministry of Education.
She had led two externally funded (Tekes) service research projects:
- ‘Service Innovation through Strategic Stakeholder Integration (2010-2014)
- ‘Transferring Service Knowledge to SMEs (2010-2012).

Activities

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Employment (1)

Laurea University of Applied Sciences: Vantaa, Uusimaa, FI

2010-08-01 to present | Principal lecturer (Master's degree programs)
Employment
Source: Self-asserted source
Päivi J. Tossavainen

Education and qualifications (1)

Aalto University Helsinki Institute for Information Technology: Helsinki, Uusimaa, FI

1999-01-01 to 2005-06-16 | Doctor of Science in Economics and Business Administration (International Business)
Education
Source: Self-asserted source
Päivi J. Tossavainen

Works (11)

FIRST-TIME #BIPSTERS ON THE LOOSE! EXPLORING THE FIRST STEPS AND CHALLENGES OF NEW #BIPSTERS IN THEIR EXCITING JOURNEY

2024-11 | Conference paper
DOI: 10.21125/iceri.2024.0291
Contributors: Päivi Tossavainen; Gabriela Seccardini
Source: check_circle
Crossref

Tiedon merkitys – uhkapeli, palapeli vai älypeli?

AMK-Lehti
2022-02-01 | Interactive resource | Writing - original draft
Contributors: Päivi J. Tossavainen
Source: Self-asserted source
Päivi J. Tossavainen

SHOULD BEHAVIORAL INSIGHTS BE TAKEN INTO ACCOUNT IN SERVICE DESIGN?

INTED2021 Proceedings
2021-03 | Other
DOI: 10.21125/inted.2021.0279
Part of ISSN: 2340-1079
Contributors: Kaisa Hytönen; Paivi Tossavainen
Source: Self-asserted source
Päivi J. Tossavainen via Crossref Metadata Search
grade
Preferred source (of 2)‎

WORKING LIFE INSIGHTS FOR HIGHER EDUCATION IN SERVICE DESIGN APPROACH

INTED2021 Proceedings
2021-03 | Other
DOI: 10.21125/inted.2021.0257
Part of ISSN: 2340-1079
Contributors: Paivi Tossavainen
Source: Self-asserted source
Päivi J. Tossavainen via Crossref Metadata Search
grade
Preferred source (of 2)‎

NEW INSIGHTS IN HIGHER EDUCATION: LEADING SERVICE DESIGN

INTED2019 Proceedings
2019-03 | Other
DOI: 10.21125/inted.2019.0784
Part of ISSN: 2340-1079
Contributors: Satu Luojus; Päivi Tossavainen
Source: Self-asserted source
Päivi J. Tossavainen via Crossref Metadata Search

Co-create with stakeholders: Action research approach in service development

Action Research
2017 | Journal article
DOI: 10.1177/1476750316641995
EID:

2-s2.0-85029482416

Part of ISSN: 17412617 14767503
Contributors: Tossavainen, P.J.
Source: Self-asserted source
Päivi J. Tossavainen via Scopus - Elsevier

Educating the future generations of service innovators. Insights from Finland

Revue Europeenne d' Economie et Management des Services
2016 | Journal article
DOI: 10.15122/isbn.978-2-406-06930-0.p.0093
EID:

2-s2.0-85075491719

Part of ISSN: 25550284 24970107
Contributors: Ferruzca, M.; Tossavainen, P.J.; Kaartti, V.
Source: Self-asserted source
Päivi J. Tossavainen via Scopus - Elsevier

A COMPARATIVE STUDY OF SERVICE DESIGN PROGRAMS IN HIGHER EDUCATION

INTED2016 Proceedings
2016-03 | Other
DOI: 10.21125/inted.2016.0531
Part of ISSN: 2340-1079
Contributors: Marco Ferruzca; Päivi Tossavainen; Virpi Kaartti; Teemu Santonen
Source: Self-asserted source
Päivi J. Tossavainen via Crossref Metadata Search

Learnings from joint service spheres

Proceedings of NordDesign 2014 Conference, NordDesign 2014
2014 | Conference paper
EID:

2-s2.0-84962355446
Contributors: Lampinen, M.; Tossavainen, P.J.
Source: Self-asserted source
Päivi J. Tossavainen via Scopus - Elsevier

Institutionalising internationalisation strategies in engineering education

European Journal of Engineering Education
2009 | Journal article
DOI: 10.1080/03043790903154457
EID:

2-s2.0-75249107061

Part of ISSN: 03043797 14695898
Contributors: Tossavainen, P.J.
Source: Self-asserted source
Päivi J. Tossavainen via Scopus - Elsevier

The battleship strategy: The complementing role of born globals in MNC's new opportunity creation

Journal of International Entrepreneurship
2008 | Journal article
DOI: 10.1007/s10843-007-0018-y
EID:

2-s2.0-42549151201

Part of ISSN: 15707385 15737349
Contributors: Vapola, T.J.; Tossavainen, P.; Gabrielsson, M.
Source: Self-asserted source
Päivi J. Tossavainen via Scopus - Elsevier
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