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Technology Management, Consumer Behaviour, Organizational Behaviour, Educational Research
Spain

Biography

Luis Matosas-López is an Associate Professor at Rey Juan Carlos University (Madrid). He holds a PhD in Economics (Extraordinary PhD Award), Master in Marketing, Bachelor Degree in Marketing, and Bachelor Degree in Business Administration from Rey Juan Carlos University. He has also completed higher studies at Francisco de Vitoria University in Spain and at IMC University of Applied Sciences in Austria.

Luis Matosas-López has more than 4,000 hours of official teaching experience. The quality of his teaching has been acknowledged with three positive evaluations of the DOCENTIA program (periods 2014-16, 2017-19, and 2020-22 respectively). Acknowledgment made by the Foundation for Knowledge Madri+d. In the teaching ground, it is also worth mentioning the development of several innovation projects, framed within initiatives of the European Higher Education Area (EHEA), which were conducted with public funding.

In terms of research, his work focuses on two different lines of research. One is the "Study of the impact of technology on consumer behavior" and the other is the "Analysis of various elements related to efficiency and quality in education". On these two topics, Luis Matosas-López has authored more than 30 relevant publications and participated in more than 30 international congresses.

His research has been published in journals indexed in Web of Sciences and Scopus. Here, various papers were published in journals positioned in the first and second quartiles (Q1 and Q2) of JCR (Journal Citations Reports) and SJR (SCImago Journal Rank). The quality of these publications was acknowledged, in 2021, with the recognition of a six-year period (period 2015-2020) of excellence in research (SEXENIO). This acknowledgment is the result of the evaluation of the National Commission for the Evaluation of Research Activity (CNEAI) of ANECA (National Agency for Quality Assessment and Accreditation of Spain).

His teaching materials and research have been published in the form of books, book chapters, case studies, and research papers in international publishers. This is the case of publications for Emerald, McGraw-Hill, Sage Publishing, Tirant Lo Blanch, Elsevier, Springer, or Taylor & Francis, among others.

Luis Matosas-López has carried out several research stays. These include stays at the University of Minho (Portugal), the University of León (Spain) and the Pontifical Bolivarian University (Colombia). In addition, he has collaborated as a member of scientific committees in international congresses and as a member of editorial boards of journals indexed in JCR and SJR. He has also participated in several contracts and research projects obtained in competitive calls.

Luis Matosas-López has also worked as a marketing consultant specialized in the implementation of Customer Relationship Management (CRM) systems, working at companies such as Orange (France Telecom) and Vodafone Spain.

Currently, besides being a member of the high performance research group CIBERIMAGINARIO at Rey Juan Carlos University, he is an external collaborator in the EDI research group at Autonomous University of Madrid.

Activities

Employment (4)

Rey Juan Carlos University: Madrid, ES

2010-09-01 to present | Associate Professor (Department of Financial Economics and Accounting)
Employment
Source: Self-asserted source
Luis Matosas-López

University Center for Applied Social Studies (CUESA): Madrid, ES

2010-05-01 to 2018-12-31 | Teacher of Relational Marketing and CRM
Employment
Source: Self-asserted source
Luis Matosas-López

Orange (France Telecom): Madrid, ES

2010-01-13 to 2010-05-10 | Consultant - Marketing Specialist (Customer Relationship Management – CRM Department)
Employment
Source: Self-asserted source
Luis Matosas-López

Vodafone Spain: Madrid, ES

2006-10-01 to 2009-12-18 | Consultant - Marketing Specialist (Marketing and Loyalty Department)
Employment
Source: Self-asserted source
Luis Matosas-López

Education and qualifications (5)

Rey Juan Carlos University: Madrid, ES

2017-10-01 to 2020-02-24 | PhD. in Economics (Extraordinary PhD Award)
Education
Source: Self-asserted source
Luis Matosas-López

Rey Juan Carlos University: Madrid, ES

2007-09-01 to 2009-02-01 | Master´s in Marketing
Education
Source: Self-asserted source
Luis Matosas-López

Francisco de Vitoria University: Madrid, ES

2005-09-01 to 2007-06-01 | Master’s in Leadership and Management
Education
Source: Self-asserted source
Luis Matosas-López

Rey Juan Carlos University: Madrid, ES

2004-09-01 to 2006-06-01 | Bachelor’s Degree in Marketing
Education
Source: Self-asserted source
Luis Matosas-López

Rey Juan Carlos University: Madrid, ES

2000-09-01 to 2004-02-01 | Bachelor’s Degree in Business Administration
Education
Source: Self-asserted source
Luis Matosas-López

Professional activities (9)

Autonomous University of Madrid: Madrid, ES

2018-10-01 to present | Collaborator (EDI Research Group)
Membership
Source: Self-asserted source
Luis Matosas-López

Rey Juan Carlos University: Madrid, ES

2018-09-01 to present | Member (CIBERIMAGINARIO Research Group)
Membership
Source: Self-asserted source
Luis Matosas-López

University of Minho: Braga, PT

2023-10 to 2024-02 | Invited Researcher
Invited position
Source: Self-asserted source
Luis Matosas-López

Foundation for Knowledge Madri+d (Fundación para el Conocimiento Madri+d): Madrid, ES

2022 | Positive evaluation in DOCENTIA program Distinction
Distinction
Source: Self-asserted source
Luis Matosas-López

National Commission for the Evaluation of Research Activity (CNEAI): Madrid, ES

2020 | Six-year period of excellence in research (SEXENIO)
Distinction
Source: Self-asserted source
Luis Matosas-López

Universidad de León: León, ES

2019-09 to 2020-01 | Invited Researcher
Invited position
Source: Self-asserted source
Luis Matosas-López

Universidad Pontificia Bolivariana: Medellín, CO

2019-04 to 2019-07 | Invited Researcher
Invited position
Source: Self-asserted source
Luis Matosas-López

Foundation for Knowledge Madri+d (Fundación para el Conocimiento Madri+d): Madrid, ES

2019 | Positive evaluation in DOCENTIA program
Distinction
Source: Self-asserted source
Luis Matosas-López

Foundation for Knowledge Madri+d (Fundación para el Conocimiento Madri+d): Madrid, ES

2016 | Positive evaluation in DOCENTIA program
Distinction
Source: Self-asserted source
Luis Matosas-López

Funding (4)

New interactive and immersive narratives to promote the circular economy and social innovation through scientific communication and citizen science from the school

2021-09 to 2026-08 | Contract
European Regional Development Fund (Madrid, ES)
GRANT_NUMBER:

PID2021-127019OB-I00

Source: Self-asserted source
Luis Matosas-López

Cooperation agreement between Rey Juan Carlos University and Trade Associations of SMEs in the Madrid region to promote the technology transfer to the productive sector with social value

2021-03 to 2025-03 | Contract
Rey Juan Carlos University (Madrid, ES)
Source: Self-asserted source
Luis Matosas-López

Dataskop Sensor-Based Data Economy in Niederösterreich

2020-03 to 2023-02 | Contract
Government of Land Niederosterreich (Department of Economics, Turism, and Technology) (Land Niederösterreich, AT)
GRANT_NUMBER:

K3-F-2/015-2019

Source: Self-asserted source
Luis Matosas-López

Urban bioeconomy: transformation of biowaste into biofuels and bioproducts of industrial interest

2019-01 to 2023-04 | Contract
Comunidad de Madrid (Madrid, ES)
GRANT_NUMBER:

S2018/EMT-4344

Source: Self-asserted source
Luis Matosas-López

Works (28)

The influence of brand credibility and brand loyalty on customer satisfaction and continued use intention in new voice assistance services based on AI

Journal of Marketing Analytics
2025-03-30 | Journal article
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López
grade
Preferred source (of 2)‎

University and Quality Systems. Evaluating faculty performance in face-to-face and online programs: A comparison of Likert and BARS instruments

IJERI: International Journal of Educational Research and Innovation
2024-12-03 | Journal article
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López
grade
Preferred source (of 2)‎

Can customer engagement in social media be used as a predictor of operating revenue in SMEs?

Journal of Open Innovation: Technology, Market, and Complexity
2024-09-24 | Journal article
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

The Impact of Digitalization on Current Marketing Strategies

Emerald Publishing Limited
2024-03-14 | Book
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

The Importance of Customer Relationship Management Systems to Business Management and Marketing Strategies

The Impact of Digitalization on Current Marketing Strategies
2024-03-14 | Book chapter
Part of ISBN: 9781837536870
Part of ISBN: 9781837536863
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

Proposal of a Structural Model to Analyze the Impact of Brand Trust on Consumer Adoption and Behavior With Chatbots

Trends, Challenges, and Practices in Contemporary Strategic Management
2024-02-23 | Book chapter
Part of ISBN: 9798369311554
Part of ISBN: 9798369311561
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

Can the use patterns of social networks in university students predict the utility perceived in digital educational resources?

Interactive Learning Environments
2023-09-01 | Journal article
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

Psychometric analysis of a questionnaire with BARS. An opportunity to improve teaching effectiveness measurement programs and decision making in accreditation processes

RIFOP: Revista Interuniversitaria de Formación del Profesorado
2023-04-26 | Journal article
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

Measuring Teaching Effectiveness with Behavioral Scales: A Systematic Literature Review

International Journal of Educational Organization and Leadership
2023-02-01 | Journal article
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

Assessing Teaching Effectiveness in Blended Learning Methodologies: Validity and Reliability of an Instrument with Behavioral Anchored Rating Scales

Behavioral Sciences
2022-10-16 | Journal article
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

Una década de análisis del concepto de compromiso de cliente en medios sociales y de sus contribuciones a la actividad empresarial. Revisión sistemática de la literatura

Innovación en la investigación y transferencia del conocimiento: técnicas, casos prácticos y aplicaciones.
2021-12-02 | Book chapter
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

How To Improve Customer Engagement In Social Networks: A Study Of Spanish Brands In The Automotive Industry

Journal of Theoretical and Applied Electronic Commerce Research
2021-11-23 | Journal article
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

Factors Increasing Consumer Engagement of Branded Content in Instagram

IEEE Access
2021-10-19 | Journal article
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

Approach to Social Media Marketing Strategies in Different World Regions: A Descriptive Study

Advanced Digital Marketing Strategies in a Data-Driven Era
2021-07-14 | Book chapter
Part of ISBN: 9781799880035
Part of ISBN: 9781799880059
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

Quality Systems for a Responsible Management in the University: Measuring the Performance of Teaching Staff

Sustainable and Responsible Entrepreneurship and Key Drivers of Performance
2021-06-25 | Book chapter
Part of ISBN: 9781799879510
Part of ISBN: 9781799879534
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

Proposals for more efficient social media marketing strategies. The analysis of university corporate accounts

Vivat Academia
2021-05-24 | Journal article
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

The Management of Digital Marketing Strategies in Social Network Services: A Comparison between American and European Organizations

Journal of Open Innovation: Technology, Market, and Complexity
2021-02-18 | Journal article
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

Relationship between social media and digital resources of instruction in the university: comparative Spain – Colombia

Pixel-Bit, Revista de Medios y Educación
2021-01-01 | Journal article
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

The Efficiency of Social Network Services Management in Organizations. An In-Depth Analysis Applying Machine Learning Algorithms and Multiple Linear Regressions

Applied Sciences
2020-07-27 | Journal article
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

Social Networks Use Patterns among University Youth: The Validity and Reliability of an Updated Measurement Instrument

Sustainabillity
2020-04-25 | Journal article
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

Presence of ICT in the design of BARS for the assessment of teaching efficiency in online modalities

Psychology, Society & Education
2020-03-03 | Journal article
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

Bibliometric analysis of studies of brand content strategy within social media

Comunicación y Sociedad
2019-11-20 | Journal article
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

Quality Control Systems in Higher Education Supported by the Use of Mobile Messaging Services

Sustainability
2019-10-31 | Journal article
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

Converting Likert scales into Behavioral Anchored Rating Scales(Bars) for the evaluation of teaching effectiveness for formative purposes

Journal of University Teaching & Learning Practice
2019-08-01 | Journal article
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

Constructing an instrument with behavioral scales to assess teaching quality in blended learning modalities

NAER, Journal of New Approaches in Educational Research
2019-07-15 | Journal article
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

Benefits in the distribution of evaluation of teaching web questionnaires through SMS messaging in the university context: participation rates, investment of time when completing the questionnaire and data collection periods

Revista Complutense de Educación
2019-07-02 | Journal article
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

Do Students Read Teacher Evaluation Surveys when Participation Incentives are Applied? An Empirical Approach

REICE, Revista Iberoamericana sobre Calidad, Eficacia y Cambio en Educación
2019-07-01 | Journal article
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

Variables of twitter´s brand activity that influence audience spreading behavior of branded content

ESIC Market, Economic & Business Journal
2018-09 | Journal article
Contributors: Luis Matosas-López
Source: Self-asserted source
Luis Matosas-López

Peer review (96 reviews for 28 publications/grants)

Review activity for Applied economics. (1)
Review activity for Applied sciences. (6)
Review activity for Cuadernos de Administración. (2)
Review activity for ESIC Market. (2)
Review activity for IGI Global Book Chapter Peer Reviews (28)
Review activity for Index.comunicación. (2)
Review activity for Information systems and e-business management. (2)
Review activity for Information systems and e-business management. (4)
Review activity for Intangiblecapital. (5)
Review activity for International journal of consumer studies. (1)
Review activity for International journal of educational research and innovation. (7)
Review activity for International journal of technology, knowledge and society. (1)
Review activity for International journal of Web based communities. (1)
Review activity for Journal of marketing analytics. (1)
Review activity for Journal of marketing analytics. (3)
Review activity for Journal of open innovation. (2)
Review activity for Journal of research in interactive marketing. (2)
Review activity for Journal of theoretical and applied electronic commerce research. (6)
Review activity for La Revista Icono 14 (3)
Review activity for Pixel-Bit. (2)
Review activity for Proceedings of the ... International Management Conference. (2)
Review activity for Profesorado (1)
Review activity for Psychology, society & education (3)
Review activity for Revista Innovar Journal : (1)
Review activity for Social sciences. (3)
Review activity for Studies in educational evaluation. (3)
Review activity for Suma de Negocios (1)
Review activity for Ubiquitous learning : (1)