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marketing, tourism management, consumer behavior
Spain

Biography

Ana B. Casado-Díaz holds a PhD in Economics and Business Administration (European Doctorate - Doctoral Program Award) and is Full Professor in the Marketing Department at the University of Alicante.

From May 2015 to September 2022, she was Associate Head of Department. From 2014 to 2017 she was Coordinator of the Master in Marketing of the Faculty of Economics at the University of Alicante. She has participated in numerous research projects supported by public agencies and in different R&D contracts of special relevance with companies and public administrations. Her lines of research focus on services marketing, consumer behavior, tourism management and more tangentially on brands and international retirement migration. Current research interests: Cruise tourism, eWOM behavior -applied to Tourism Industry-, Hospitality Industry Management, Consumers' pro-environmental behavior (PEB), Sharing economy, Ethical consumption.

She has published numerous articles in national and international journals such as Tourism Management, Journal of Destination Marketing & Management, International Journal of Hospitality Management, Journal of Business Research, International Journal of Services Industry Management, Service Industries Journal, Journal of Services Marketing or Tourism Geographies, and has collaborated in the development of numerous textbooks in the area of marketing and consumer behavior. Finally, she has presented communications in national and international congresses (Marketing Science Conference; European Marketing Academy Conference, EMAC; Encuentro de Profesores Universitarios de Marketing; among others).

Activities

Employment (1)

University of Alicante: Alicante, ES

1996-09-01 to present | Full Professor (Marketing)
Employment
Source: Self-asserted source
Ana B. Casado-Díaz

Education and qualifications (2)

University of Alicante: Alicante, ES

1997-10 to 2005-10-11 | PhD in Economics and Business Administration - European Doctorate
Education
Source: Self-asserted source
Ana B. Casado-Díaz

University of Alicante: Alicante, ES

1991-09 to 1996-06 | Degree in Business Administration
Education
Source: Self-asserted source
Ana B. Casado-Díaz

Professional activities (1)

Asociación Española de Marketing Académico y Profesional: Murcia, Murcia, ES

2006 to present
Membership
Source: Self-asserted source
Ana B. Casado-Díaz

Works (37)

Segmenting Hotel Guests' Behavior: Insights for Developing Effective Water Conservation Programs

Business Strategy and the Environment
2025-03 | Journal article
Contributors: Franco M. Sancho‐Esper; Ricardo Sellers‐Rubio; Ana Belen Casado‐Diaz; Fernando Campayo‐Sanchez; Carla Rodriguez‐Sanchez; Carolina Sanchez
Source: check_circle
Crossref

Prosocial disposition shaping tourist citizenship behavior: Toward destination patronage intention

Tourism Management Perspectives
2025-01 | Journal article
Part of ISSN: 2211-9736
Contributors: Carla Rodriguez-Sanchez; Eduardo Torres-Moraga; Franco Sancho-Esper; Casado-Díaz Ana Belen
Source: Self-asserted source
Ana B. Casado-Díaz

Assessing the effects of interaction with attractions and types of visit on day trippers’ satisfaction

Current Issues in Tourism
2024-04-17 | Journal article
Contributors: Juan Luis Nicolau; Ana B. Casado-Díaz; Sandra Navarro-Ruiz
Source: check_circle
Crossref

Smart tourism city governance: exploring the impact on stakeholder networks

International Journal of Contemporary Hospitality Management
2023-03-23 | Journal article
Part of ISSN: 0959-6119
Part of ISSN: 0959-6119
Contributors: Josep Ivars-Baidal; Ana B. Casado-Díaz; Sandra Navarro-Ruiz; Marc Fuster-Uguet
Source: Self-asserted source
Ana B. Casado-Díaz

Tourists' water conservation behavior in hotels: the role of gender

2023-01-18 | Book chapter
Contributors: Ana B. Casado-Díaz; Franco Sancho-Esper; Carla Rodriguez-Sanchez; Ricardo Sellers-Rubio
Source: check_circle
Crossref

Consistency of expert product reviews: an application to wine guides

Wine Economics and Policy
2022 | Journal article
Contributors: Gabriel I. Penagos-Londoño; Manuel Felipe Ruiz Moreno; Ricardo Sellers-Rubio; Salvador del Barrio-García; Ana B. Casado-Díaz
Source: Self-asserted source
Ana B. Casado-Díaz

Tourists’ water conservation behavior in hotels: the role of gender

Journal of Sustainable Tourism
2022-07-03 | Journal article
Contributors: Ana B. Casado-Díaz; Franco Sancho-Esper; Carla Rodriguez-Sanchez; Ricardo Sellers-Rubio
Source: check_circle
Crossref

COVID-19 EFFECT: FROM FACE-TO-FACE TEACHING TO FORCED DUAL TEACHING. TOLERANCE OF UNIVERSITY STUDENTS TO THE CHANGE IN THE SYSTEM

2021-11 | Conference paper
Contributors: Oana Driha; José Manuel Casado-Díaz; Hipólito Simón; Daniel Balsalobre; Ana Belén Casado-Díaz; Raquel Simón
Source: check_circle
Crossref

NON-ATTENDANCE IN DUAL TEACHING OF UNIVERSITY STUDENTS DURING THE COVID-19 CRISIS

2021-11 | Conference paper
Contributors: Oana Driha; Hipólito Simón; Daniel Balsalobre; Raquel Simón; José Manuel Casado-Díaz; Ana Belén Casado-Díaz
Source: check_circle
Crossref

Evaluación de la Presencia de los Sitios Web de Turismo de Costa de España en los Motores de Búsqueda

Ara: Revista de Investigación en Turismo
2021-11-10 | Journal article
Contributors: Lucía Molina-Pérez; Ana B. Casado-Díaz; Ricardo Sellers-Rubio
Source: check_circle
Crossref

The effect of short-term rentals on regional hotel efficiency

Current Issues in Tourism
2021-11-02 | Journal article
Contributors: Ana B. Casado-Díaz; Ricardo Sellers-Rubio
Source: check_circle
Crossref

Expanding our understanding of cruise visitors' expenditure at destinations: The role of spatial patterns, onshore visit choice and cruise category

Tourism Management
2021-04 | Journal article
Part of ISSN: 0261-5177
Source: Self-asserted source
Ana B. Casado-Díaz

Modelling the intra-destination behaviour of cruise visitors based on a three-dimensional approach

Journal of Destination Marketing & Management
2020-12 | Journal article
Contributors: Sandra Navarro-Ruiz; Ana B. Casado-Díaz; Josep Ivars-Baidal
Source: check_circle
Crossref

Understanding in-room water conservation behavior: The role of personal normative motives and hedonic motives in a mass tourism destination

Journal of Destination Marketing & Management
2020-12 | Journal article
Part of ISSN: 2212-571X
Source: Self-asserted source
Ana B. Casado-Díaz

Predictors of willingness to pay a price premium for hotels’ water-saving initiatives

Journal of Travel & Tourism Marketing
2020-09-01 | Journal article
Contributors: Ana B. Casado-Díaz; Ricardo Sellers-Rubio; Carla Rodriguez-Sanchez; Franco Sancho-Esper
Source: check_circle
Crossref

Análisis del comportamiento espacio-temporal intradestino mediante GPS: Una aproximación de los visitantes independientes de crucero en la ciudad de València

Cuadernos de Geografía de la Universitat de València
2020-07-03 | Journal article
Contributors: Sandra Navarro-Ruiz; Josep Antoni Ivars-Baidal; Ana Belén Casado-Díaz
Source: check_circle
Crossref

The home exchange phenomenon in the sharing economy: a research agenda

Scandinavian Journal of Hospitality and Tourism
2020-05-26 | Journal article
Contributors: Maria A. Casado-Diaz; Ana B. Casado-Díaz; Gijsbert Hoogendoorn
Source: check_circle
Crossref

Negative online reviews and webcare strategies in social media: effects on hotel attitude and booking intentions

Current Issues in Tourism
2020-02-16 | Journal article
Contributors: Ana B. Casado-Díaz; Luisa Andreu; Susanne C. Beckmann; Caitlin Miller
Source: check_circle
Crossref

Cruise tourism: the role of shore excursions in the overcrowding of cities

International Journal of Tourism Cities
2019-05-17 | Journal article
Contributors: Sandra Navarro-Ruiz; Ana B. Casado-Díaz; Josep Ivars-Baidal
Source: check_circle
Crossref

Analyzing hotel efficiency from a regional perspective: The role of environmental determinants

International Journal of Hospitality Management
2018-09 | Journal article
Contributors: Ricardo Sellers-Rubio; Ana B. Casado-Díaz
Source: check_circle
Crossref

Aggregate consumer ratings and booking intention: the role of brand image

Service Business
2017-09 | Journal article
Contributors: Ana B. Casado-Díaz; Leonor M. Pérez-Naranjo; Ricardo Sellers-Rubio
Source: check_circle
Crossref

Effects of message appeal and service type in CSR communication strategies

Journal of Business Research
2015 | Journal article
DOI:

10.1016/j.jbusres.2015.01.039

WOSUID:

WOS:000355033700021

Contributors: Andreu, Luisa; Casado-Diaz, Ana B.; Mattila, Anna S.
Source: Self-asserted source
Ana B. Casado-Díaz via ResearcherID

Industry-specific effect of CSR initiatives: hotels and airlines

Kybernetes
2014 | Journal article
DOI:

10.1108/K-12-2013-0271

WOSUID:

WOS:000334146900015

Contributors: Casado-Diaz, Ana B.; Nicolau, Juan L.; Ruiz-Moreno, Felipe; Sellers, Ricardo
Source: Self-asserted source
Ana B. Casado-Díaz via ResearcherID

Linking tourism, retirement migration and social capital

Tourism Geographies
2014 | Journal article
EID:

2-s2.0-84899916746

Contributors: Casado-Díaz, M.A.; Casado-Díaz, A.B.; Casado-Díaz, J.M.
Source: Self-asserted source
Ana B. Casado-Díaz via Scopus - Elsevier

The differentiated effects of CSR actions in the service industry

Journal of Services Marketing
2014 | Journal article
DOI:

10.1108/JSM-07-2013-0205

WOSUID:

WOS:000345149300004

Contributors: Casado-Diaz, Ana B.; Nicolau-Gonzalbez, Juan L.; Ruiz-Moreno, Felipe; Sellers-Rubio, Ricardo
Source: Self-asserted source
Ana B. Casado-Díaz via ResearcherID

The harmful consequences of failed recoveries in the banking industry

International Journal of Bank Marketing
2011 | Journal article
EID:

2-s2.0-79551493888

Contributors: Casado, A.B.; Nicolau, J.L.; Mas, F.J.
Source: Self-asserted source
Ana B. Casado-Díaz via Scopus - Elsevier

University Efficiency: Complementariness versus Trade-off between Teaching, Research and Administrative Activities

Higher Education Quarterly
2010 | Journal article
EID:

2-s2.0-77957363644

Contributors: Sellers-Rubio, R.; Mas-Ruiz, F.J.; Casado-Díaz, A.B.
Source: Self-asserted source
Ana B. Casado-Díaz via Scopus - Elsevier

Explaining consumer complaining behaviour in double deviation scenarios: the banking services

Service Industries Journal
2009 | Journal article
DOI:

10.1080/02642060902793524

WOSUID:

WOS:000272209600002

Contributors: Casado-Diaz, Ana B.; Nicolau-Gonzalbez, Juan L.
Source: Self-asserted source
Ana B. Casado-Díaz via ResearcherID

Stock market reactions to third-party complaints

International Journal of Bank Marketing
2009 | Journal article
EID:

2-s2.0-59349105166

Contributors: Casado-Díaz, A.B.; Mas-Ruiz, F.J.; Sellers-Rubio, R.
Source: Self-asserted source
Ana B. Casado-Díaz via Scopus - Elsevier

The negative effects of failed service recoveries

Instituto Valenciano de Investigaciones Económicas (IVIE)
2008 | Working paper
Source: Self-asserted source
Ana B. Casado-Díaz

Explaining satisfaction in double deviation scenarios: The effects of anger and distributive justice

International Journal of Bank Marketing
2007 | Journal article
EID:

2-s2.0-34547144839

Contributors: Casado-Díaz, A.B.; Más-Ruiz, F.J.; Kasper, H.
Source: Self-asserted source
Ana B. Casado-Díaz via Scopus - Elsevier

Explaining satisfaction in double deviation scenarios: the effects of anger and distributive justice

Instituto Valenciano de Investigaciones Económicas (IVIE)
2006 | Working paper
Source: Self-asserted source
Ana B. Casado-Díaz

Atribución, satisfacción, calidad percibida e intención de conducta en encuentros de servicio fracasados

Revista Europea de Dirección y Economía de la Empresa
2004 | Journal article
Source: Self-asserted source
Ana B. Casado-Díaz

Third-party complaints and firm performance: an application in Spanish banking

Instituto Valenciano de Investigaciones Económicas (IVIE)
2004 | Working paper
Source: Self-asserted source
Ana B. Casado-Díaz

La eficacia de la promoción de precio minorista analizada desde una perspectiva individual: una aplicación empírica en la provincia de Alicante

Instituto Valenciano de Investigaciones Económicas (IVIE)
2002 | Working paper
Source: Self-asserted source
Ana B. Casado-Díaz

The consumer's reaction to delays in service

International Journal of Service Industry Management
2002 | Journal article
DOI:

10.1108/09564230210425331

WOSUID:

WOS:000176060900001

Contributors: Diaz, ABC; Ruiz, FJM
Source: Self-asserted source
Ana B. Casado-Díaz via ResearcherID

Reacción del consumidor ante el retraso de un servicio

Instituto Valenciano de Investigaciones Económicas (IVIE)
2001 | Working paper
Source: Self-asserted source
Ana B. Casado-Díaz