kamlesh Kukreti (0000-0001-6293-7913) - ORCID

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Empirical benchmarking of virtual service centers' service quality: a case of a large telecom service provider in India

International Journal of Quality & Reliability Management

2023-05-09 | Journal article

DOI: 10.1108/IJQRM-03-2022-0080

Contributors: Kamlesh Kukreti; Kunal Ganguly; Taab Ahmad Samad

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