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Ingela Bäckström

Other IDs

Scopus Author ID: 15758948300

Keywords

Quality Management, TQM, Quality Culture, Leadership, Health, co-worker health

Countries

Sweden

Activities

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Employment (2)

Mid Sweden University: Östersund, Jämtland, SE

Professor (Department of Communication, Quality Management and Information Systems)
Employment
Source: Self-asserted source
Ingela Bäckström

Mid Sweden University : Östersund, SE

2002-08-20 to present | Senior Lecturer (Department of Communication, Quality Management and Information Systems)
Employment
Source: Self-asserted source
Ingela Bäckström

Education and qualifications (1)

Mid Sweden University: Östersund, Jämtland, SE

2009-05-28 | Phd (Department of Quality Technology and Management, Mechanical Engineering and Mathematics )
Education
Source: Self-asserted source
Ingela Bäckström

Works (49)

A proposed model for developing quality and efficiency in transitional care

The TQM Journal
2023-12-18 | Journal article
DOI: 10.1108/TQM-04-2022-0140
Contributors: Ingela Bäckström; Pernilla Ingelsson; Lilly-Mari Sten; Marie Häggström
Source: check_circle
Crossref

Improving Team Collaboration in Patient Transfer Processes by Co-Workers’ Perceptions and Suggestions

Quality Innovation Prosperity
2021-07-31 | Journal article
DOI: 10.12776/qip.v25i2.1559
Contributors: Lilly-Mari Sten; Pernilla Ingelsson; Ingela Bäckström; Marie Häggström
Source: check_circle
Crossref

Co-creation as a Success Factor in the Development of Constructive Customer-Focused Dialogues

Quality Innovation Prosperity
2020-07-31 | Journal article
DOI: 10.12776/qip.v24i2.1442
Contributors: Anna Mårtensson; Pernilla Ingelsson; Ingela Bäckström
Source: check_circle
Crossref

Assessing Quality Management culture in order to develop ICU transitional care

<em>22nd QMOD conference</em> : <em>Quality and Service Sciences ICQSS 2019</em>
2019 | Conference paper
Source: Self-asserted source
Ingela Bäckström

Co-creation - making it happenAnna

22nd QMOD conference : ON QUALITY AND SERVICE SCIENCES ICQSS 2019, 13-15 OCTOBER
2019 | Conference paper
Source: Self-asserted source
Ingela Bäckström

Communicative Leadership development conduction to impact on   Quality culture and co-worker health

22nd QMOD conference on Quality and Service Sciences ICQSS 2019, 13-15 October : Leadership and strategies for Sustainable Quality and Innovation in the 4th Industrial Revolution
2019 | Conference paper
Part of ISBN: 978-91-7623-086-2
Source: Self-asserted source
Ingela Bäckström

Four decades of research on quality : summarising, Trendspotting and looking ahead

Total quality management and business excellence (Online)
2019 | Journal article
DOI: 10.1080/14783363.2019.1655397
Source: Self-asserted source
Ingela Bäckström
grade
Preferred source (of 2)‎

Health-related quality management values : comparing manager and co-worker perceptions

International Journal of Quality and Service Sciences
2019 | Journal article
DOI: 10.1108/IJQSS-08-2018-0071
Source: Self-asserted source
Ingela Bäckström

Slutrapport ”Resultatstyrning för medborgarnytta” : Ett samverkansprojekt mellan Sundsvalls kommun och Kvalitetsteknik vid Mittuniversitetet

2019 | Report
Source: Self-asserted source
Ingela Bäckström

The development of a measurement instrument focusing on team collaboration in the patient transfer process from intensive care to the general ward

:
2019 | Conference paper
Source: Self-asserted source
Ingela Bäckström

Adapting a Lean leadership-training program within a health care organization through co-creation

21st QMOD conference on quality and service science ICQSS, 22-24 August 2018, Cardiff University, Wales, UK :
2018 | Conference paper
Source: Self-asserted source
Ingela Bäckström

Capturing value-based leadership in practice : Insights from developing and applying an AI-interview guide

International Journal of Quality and Service Sciences
2018 | Journal article
DOI: 10.1108/IJQSS-01-2018-0004
Source: Self-asserted source
Ingela Bäckström

Developing value-based leadership for sustainable quality development : Let’s do it

:
2018 | Conference paper
Source: Self-asserted source
Ingela Bäckström

Four Decades of Research on Quality : Summarizing, Trendspotting and Looking Ahead

:
2018 | Conference paper
Source: Self-asserted source
Ingela Bäckström

Bortom New Public Management? Berättelser om arbetssituationen i akademin

Mitt, ditt och vårt universitet : Att förstå något gemensamt
2017 | Book chapter
URI:

https://medarbetarportalen.miun.se/siteassets/forvaltning/kommunikation/medarbetarinfo/pdf/miun-2025-bok-slutver.pdf
Source: Self-asserted source
Ingela Bäckström

Capturing Value-based leadership in Practice: : Insights from developing and applying an AI-interview guide

Challenges and Opportunities of Quality in the 4th Industrial Revolution : On quality and service sciences ICQSS 2017
2017 | Conference paper
Part of ISBN: 978-91-7623-086-2
Source: Self-asserted source
Ingela Bäckström

Enhancing Sustainable Quality Culture

:
2017 | Conference paper
Source: Self-asserted source
Ingela Bäckström

Management processes and management’s role in customer value creation

International Journal of Quality and Service Sciences
2017 | Journal article
DOI: 10.1108/IJQSS-11-2015-0074
Source: Self-asserted source
Ingela Bäckström

Metaphors We Manage and Develop Quality by : Screening and Elaborating on the Metaphors of Quality Management

:
2017 | Conference paper
Source: Self-asserted source
Ingela Bäckström

Quality culture deployment : using behaviours to explain, diagnose and improve a quality culture

International Journal of Quality and Service Sciences
2017 | Journal article
DOI: 10.1108/IJQSS-02-2017-0008
Source: Self-asserted source
Ingela Bäckström

Storytelling : a co-creative process to support value-based leadership

International Journal of Quality and Service Sciences
2017 | Journal article
DOI: 10.1108/IJQSS-02-2017-0009
Source: Self-asserted source
Ingela Bäckström

The need for a long-term mindset when measuring the effects of lean on health-related quality management values : A case study from the public sector

International Journal of Workplace Health Management
2017 | Journal article
DOI: 10.1108/IJWHM-08-2015-0052
Source: Self-asserted source
Ingela Bäckström

Truly changing the culture – learnings from a value-based top leader

20th QMOD conference : Challenges and Opportunities of Quality in the 4th Industrial Revolution
2017 | Conference paper
Source: Self-asserted source
Ingela Bäckström

Using design thinking to foster value-based leadership and quality culture

:
2017 | Conference paper
Source: Self-asserted source
Ingela Bäckström

A Tool For Measuring Quality Culture

19th QMOD Proceedings: International Conference on Quality and Service Sciences : Building a Culture for Quality, Innovation and Sustainability
2016 | Conference paper
Source: Self-asserted source
Ingela Bäckström

Collection of baseline data – expanding the scope

EurOMA 2016 - Interactions :
2016 | Conference paper
Source: Self-asserted source
Ingela Bäckström

Enhancing the study of Lean transformation through organizational culture analysis

International Journal of Quality and Service Sciences
2016 | Journal article
DOI: 10.1108/IJQSS-04-2016-0027
Source: Self-asserted source
Ingela Bäckström

Helping leaders develop value-based leadership

EurOMA Conference Proceedings : Interactions
2016 | Conference paper
Source: Self-asserted source
Ingela Bäckström

How Communicative Leadership influences co-workers’ health : A Quality Management perspective

International Journal of Quality and Service Sciences
2016 | Journal article
DOI: 10.1108/IJQSS-08-2015-0059
Source: Self-asserted source
Ingela Bäckström

Management and customer value creation – learning from successful societal entrepreneurs

International Journal of Quality and Service Sciences
2016 | Journal article
Source: Self-asserted source
Ingela Bäckström

Measuring Appreciative Inquiry, Lean and Perceived Co-worker Health

Quality Innovation Prosperity
2016 | Journal article
DOI: 10.12776/QIP.V20I2.744
Source: Self-asserted source
Ingela Bäckström

Monitoring co-worker health and Lean culture development

Proceedings of the 19th QMOD Conference, 2016 :
2016 | Conference paper
Source: Self-asserted source
Ingela Bäckström

Research On Toyota Kata? Proposing A Future Research Agenda For The Emerging Practice

EurOMA Conference Proceedings : Interactions 2016
2016 | Conference paper
Source: Self-asserted source
Ingela Bäckström

Creation of value to the society : a process map of the societal entrepreneurship area

Total Quality Management and Business Excellence
2015 | Journal article
DOI: 10.1080/14783363.2013.835897
Source: Self-asserted source
Ingela Bäckström

Is there a relationship between Lean Leaders and healthy co-workers?

Quality Innovation Prosperity
2015 | Journal article
DOI: 10.12776/QIP.V19I2.609
Source: Self-asserted source
Ingela Bäckström

Taking a Holistic Perspective on Technical Communication and Lean

Quality Innovation Prosperity
2015 | Journal article
DOI: 10.12776/QIP.V19I2.608
Source: Self-asserted source
Ingela Bäckström

Change of the quality management culture through health-promotion activities?

Total quality management and business excellence (Online)
2014 | Journal article
DOI: 10.1080/14783363.2014.912455
Source: Self-asserted source
Ingela Bäckström

Health Related Quality Management Values and Key Principles of Communicative Leadership - Are They the Same?

Quality Innovation Prosperity
2014 | Journal article
DOI: 10.12776/qip.v18i1.326
Source: Self-asserted source
Ingela Bäckström

A health-related quality management approach to evaluating health promotion activities

International Journal of Quality and Service Sciences
2012 | Journal article
DOI: 10.1108/17566691211219742
Source: Self-asserted source
Ingela Bäckström

A process towards societal value within a community-based regional development project

Quality Innovation Prosperity
2012 | Journal article
DOI: 10.12776/qip.v16i2.70
Source: Self-asserted source
Ingela Bäckström

Approach for measuring health-related quality management

The TQM Journal
2012 | Journal article
DOI: 10.1108/17542731211191221
Source: Self-asserted source
Ingela Bäckström

Learning from others to adapt Quality Management to the future

Total Quality Management and Business Excellence
2011 | Journal article
DOI: 10.1080/14783363.2010.530800
Source: Self-asserted source
Ingela Bäckström

The relationship between quality management and employee health - : exploring the underlying dimensions

International Journal of Productivity and Quality Management
2010 | Journal article
DOI: 10.1504/IJPQM.2010.030737
Source: Self-asserted source
Ingela Bäckström

Are healthy and successful organizations working accordingly to Quality Management?

International journal of workplace health management
2009 | Journal article
DOI: 10.1108/17538350910993430
Source: Self-asserted source
Ingela Bäckström

Leadership and organizational behaviour : Similarities between three award-winning organizations

International Journal of Management Practice
2009 | Journal article
DOI: 10.1504/IJMP.2009.026960
Source: Self-asserted source
Ingela Bäckström

On the Relationship between Sustainable Health and Quality Management : Leadership and organizational behaviours from Swedish organizations

2009 | Dissertation or Thesis
Part of ISBN: 978-91-86073-37-4
Source: Self-asserted source
Ingela Bäckström

Quality management and health : a double connection

International Journal of Quality & Reliability Management
2007 | Journal article
DOI: 10.1108/02656710710720321
Source: Self-asserted source
Ingela Bäckström

Kvalitetsutveckling i vården

HEL : Hälso- och sjukvårdens ekonomi och logistik
2006 | Book chapter
Part of ISBN: 91-976136-0-6
Source: Self-asserted source
Ingela Bäckström

How successful Swedish organisations achieve sustaniable health

International Journal of Management Practice
2005 | Journal article
DOI: 10.1504/IJMP.2005.008036
Source: Self-asserted source
Ingela Bäckström
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