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Other IDs

Scopus Author ID: 15130745000

Keywords

Market Research, Services Marketing, Self-Service Technology, Customer Service, Customer Satisfaction

Countries

Australia

Activities

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Employment (3)

Queensland University of Technology: Brisbane, QLD, AU

Professor, Advertising, Marketing and Public Relations (QUT Business School)
Employment
Source: Self-asserted source
Amanda Beatson

Queensland University of Technology: Brisbane, QLD, AU

Senior Lecturer, Advertising, Marketing and Public Relations (QUT Business School)
Employment
Source: Self-asserted source
Amanda Beatson

Queensland University of Technology: Brisbane, QLD, AU

2020-08 to present | Associate Professor (QUT Business School)
Employment
Source: Self-asserted source
Amanda Beatson

Education and qualifications (4)

University of Queensland: Brisbane, AU

1998 to 2003 | PhD, Marketing Management
Education
Source: Self-asserted source
Amanda Beatson

University of Otago : Dunedin , NZ

1996 to 1997 | Post Graduate Diploma in Commerce - Distinction (Marketing)
Education
Source: Self-asserted source
Amanda Beatson

University of Otago : Dunedin , NZ

1996 | Graduate Diploma (Marketing)
Education
Source: Self-asserted source
Amanda Beatson

Victoria University of Wellington : Wellington , NZ

1991 to 1994 | Bachelor's Degree, Art History
Education
Source: Self-asserted source
Amanda Beatson

Funding (2)

Seamless journeys to work for young adults with physical disabilities

2015-01-01 to 2017-12-31 | Grant
Australian Research Council (Canberra, AU)
URL: https://grants.uberresearch.com/501100000923/LP150100168/Seamless-journeys-to-work-for-young-adults-with-physical-disabilities
GRANT_NUMBER: LP150100168
Source: Self-asserted source
Amanda Beatson via DimensionsWizard

Seamless Journeys to Work for Young Adults with Physical Disabilities

2015 to present | Grant
Australian Research Council (ACT, ACT, AU)
Source: Self-asserted source
Amanda Beatson

Works (50 of 73)

Items per page:
Page 1 of 2

Does Scanner Choice Matter for the Design of Foot Orthosis?

Sensors
2025-01-31 | Journal article
DOI: 10.3390/s25030869
Contributors: Komal Chhikara; Sinduja Suresh; Scott Morrison; Dean Hartley; Kerrie Evans; Marie-Luise Wille; Müge Belek Fialho Teixeira; Bridget Hughes; Natalie Haskell; Amanda Beatson et al.
Source: check_circle
Crossref
grade
Preferred source (of 2)‎

Avoiding excessive AI service agent anthropomorphism: examining its role in delivering bad news

Journal of Service Theory and Practice
2024-01-02 | Journal article
DOI: 10.1108/JSTP-04-2023-0118
Contributors: Rory Francis Mulcahy; Aimee Riedel; Byron Keating; Amanda Beatson; Kate Letheren
Source: check_circle
Crossref

I'd better say something! How empathy shapes bystander psychological reactance and intervention to online trolling of service organizations

Journal of Service Management
2023-12-01 | Journal article
DOI: 10.1108/JOSM-12-2022-0382
Contributors: Rory Francis Mulcahy; Aimee Riedel; Byron W. Keating; Amanda Beatson; Marilyn Campbell
Source: check_circle
Crossref

Vulnerability on the frontline: systematic review and meta-analysis of frontline employee vulnerability

Journal of Service Management
2023-12-01 | Journal article
DOI: 10.1108/JOSM-08-2022-0250
Contributors: Aimee Riedel; Amanda Beatson; Asha Worsteling; Rory Francis Mulcahy; Byron W. Keating
Source: check_circle
Crossref

Reducing the incidence and impact of peer-to-peer online trolling: a protocol for a scoping review

BMJ Open
2023-03 | Journal article
DOI: 10.1136/bmjopen-2022-070460
Contributors: Amanda Tracy Beatson; Aimee Riedel; Rory Mulcahy; Byron William Keating; Shasha Wang; Marilyn Campbell; Daniel Johnson
Source: check_circle
Crossref

The impact of gender and age on bullying role, self-harm and suicide: Evidence from a cohort study of Australian children

PLOS ONE
2023-01-05 | Journal article
DOI: 10.1371/journal.pone.0278446
Contributors: Kabir Ahmad; Stephane Shepherd; Amanda Beatson; Marilyn Campbell; Rubayyat Hashmi; Byron W. Keating; Rory Mulcahy; Aimee Riedel; Shasha Wang
Source: check_circle
Crossref

Culinary destination consumer-based brand equity: exploring the influence of tourist gaze in relation to FoodPorn on social media

2022-11-29 | Book chapter
DOI: 10.4324/9781003357322-2
Contributors: Guljira Manimont; Steven Pike; Amanda Beatson; Sven Tuzovic
Source: check_circle
Crossref

Co-creation through non-dyadic service experiences using service design

Heliyon
2022-08 | Journal article
DOI: 10.1016/j.heliyon.2022.e10318
Contributors: Udo Rainer Gottlieb; Amanda Beatson; Marianella Chamorro-Koc; Brett Camilleri
Source: check_circle
Crossref

Culinary destination consumer-based brand equity: exploring the influence of tourist gaze in relation to FoodPorn on social media

Tourism Recreation Research
2022-05-04 | Journal article
DOI: 10.1080/02508281.2021.1969623
Contributors: Guljira Manimont; Steven Pike; Amanda Beatson; Sven Tuzovic
Source: check_circle
Crossref

Transformative destination attractiveness: an exploration of salient attributes, consequences, and personal values

Journal of Travel & Tourism Marketing
2021-10-13 | Journal article
DOI: 10.1080/10548408.2021.1925616
Contributors: Thilini Alahakoon; Steven Pike; Amanda Beatson
Source: check_circle
Crossref

Factors influencing the journey to work for young people with physical and/or neurological conditions

Disability and Rehabilitation
2021-04-24 | Journal article
DOI: 10.1080/09638288.2019.1655804
Contributors: Amanda Beatson; Aimee Riedel; Marianella Chamorro-Koc; Greg Marston; Lisa Stafford
Source: check_circle
Crossref

Identifying Mobile Health Engagement Stages: Interviews and Observations for Developing Brief Message Content

Journal of Medical Internet Research
2020-09-22 | Journal article
DOI: 10.2196/15307
Contributors: Kara Burns; Rebekah Nicholas; Amanda Beatson; Marianella Chamorro-Koc; Alethea Blackler; Udo Gottlieb
Source: check_circle
Crossref

Seamless Journeys to Work: A multifaceted approach to exploring daily journey to work experiences of young people with disabilities

2020-09-10 | Conference paper
DOI: 10.21606/drs.2020.364
Contributors: Marianella Chamorro-Koc; Amanda Beatson; Carla Sartori do Amaral; Sven Tuzovic; Lisa Stafford; Gregory Marston
Source: check_circle
Crossref

Identifying Mobile Health Engagement Stages: Interviews and Observations for Developing Brief Message Content (Preprint)

2019-07-07 | Other
DOI: 10.2196/preprints.15307
Contributors: Kara Burns; Rebekah Nicholas; Amanda Beatson; Marianella Chamorro-Koc; Alethea Blackler; Udo Gottlieb
Source: check_circle
Crossref

Interpretative accounts of work capacity assessment policy for young adults with disabilities

Disability & Society
2019-07-03 | Journal article
DOI: 10.1080/09687599.2018.1561356
Contributors: Lisa Stafford; Greg Marston; Amanda Beatson; Marianella Chamorro-Koc; Judy Drennan
Source: check_circle
Crossref

Brand signalling: An antecedent of employee brand understanding

Journal of Brand Management
2018 | Journal article
DOI: 10.1057/s41262-018-0100-x
EID:

2-s2.0-85042200888
Contributors: Karanges, E.; Johnston, K.A.; Lings, I.; Beatson, A.T.
Source: Self-asserted source
Amanda Beatson via Scopus - Elsevier

Episodic and relational community engagement: Implications for social impact and social license

The Handbook of Communication Engagement
2018 | Book
Part of DOI: 10.1002/9781119167600.ch12
EID:

2-s2.0-85046114181
Contributors: Johnston, K.A.; Lane, A.B.; Hurst, B.; Beatson, A.
Source: Self-asserted source
Amanda Beatson via Scopus - Elsevier

Promoting consumer environmental friendly purchase behaviour: a synthesized model from three short-term longitudinal studies in Australia

Journal of Environmental Planning and Management
2018-10-15 | Journal article
DOI: 10.1080/09640568.2017.1381590
Contributors: Chih-Hsuan Huang; Ian Lings; Amanda Beatson; Cindy Yunhsin Chou
Source: check_circle
Crossref

High on emotion! perceived value: influencing decision-making processes at international student recruitment trade shows

Journal of Marketing for Higher Education
2018-07-03 | Journal article
DOI: 10.1080/08841241.2018.1476430
Contributors: Udo Rainer Gottlieb; Amanda Beatson
Source: check_circle
Crossref

Am I intruding? Developing a conceptualisation of advertising intrusiveness

Journal of Marketing Management
2018-06-13 | Journal article
DOI: 10.1080/0267257X.2018.1496130
Contributors: Aimee S. Riedel; Clinton S. Weeks; Amanda T. Beatson
Source: check_circle
Crossref

Why one size fits all approach to transition in Disability Employment Services hinders employability of young people with physical and neurological disabilities in Australia

Journal of Industrial Relations
2017 | Journal article
DOI: 10.1177/0022185617723379
EID:

2-s2.0-85034427556
Contributors: Stafford, L.; Marston, G.; Chamorro-Koc, M.; Beatson, A.; Drennan, J.
Source: Self-asserted source
Amanda Beatson via Scopus - Elsevier

Deterring deviant consumer behaviour: when ‘it’s wrong, don’t do it’ doesn’t work

Journal of Marketing Management
2017-10-13 | Journal article
DOI: 10.1080/0267257X.2017.1364285
Contributors: Paula Dootson; Ian Lings; Amanda Beatson; Kim A. Johnston
Source: check_circle
Crossref

Financial institutions using social media -- do consumers perceive value?

International Journal of Bank Marketing
2016 | Journal article
DOI: 10.1108/IJBM-06-2014-0079
Source: Self-asserted source
Amanda Beatson
grade
Preferred source (of 2)‎

Tracking brand positioning for an emerging destination: 2003 to 2015

Tourism and Hospitality Research
2016 | Journal article
DOI: 10.1177/1467358416646821
Source: Self-asserted source
Amanda Beatson

Where do consumers draw the line? Factors informing perceptions and justifications of deviant consumer behaviour

Journal of Marketing Management
2016 | Journal article
DOI: 10.1080/0267257X.2015.1131734
Source: Self-asserted source
Amanda Beatson
grade
Preferred source (of 2)‎

Healthy Waterways Social Science Research Report 2016

2016-01-01 | Report
DOI: 10.5204/rep.eprints.105457
Contributors: Kim A. Johnston; Amanda T. Beatson
Source: check_circle
Crossref

Designing self-service technologies for e-wellness

IASDR2015 INTERPLAY
2015 | Conference paper
Source: Self-asserted source
Amanda Beatson

Healthy waterways social science research report 2015

2015 | Other
Source: Self-asserted source
Amanda Beatson

Managerial conceptualizations of CSR: A decade on

2015 | Other
Source: Self-asserted source
Amanda Beatson

The influence of internal communication on employee engagement: A pilot study

Public Relations Review
2015 | Journal article
DOI: 10.1016/j.pubrev.2014.12.003
Source: Self-asserted source
Amanda Beatson
grade
Preferred source (of 2)‎

The Role That Cognition Plays in Attitude Formation: An Alternative Model for the Determinants of Attitude

Journal of Management Research
2015-04 | Journal article
DOI: 10.5296/jmr.v7i3.7376
Contributors: Chih-Hsuan Huang; Amanda Beatson; Ian Lings
Source: Self-asserted source
Amanda Beatson via Crossref Metadata Search

Healthy Waterways Social Science Research Report 2015

2015-01-01 | Report
DOI: 10.5204/rep.eprints.93606
Contributors: Kim A. Johnston; Amanda T. Beatson
Source: check_circle
Crossref

Blended delivery and online assessment : scaffolding student reflections in work-integrated learning

Marketing Education Review
2014 | Journal article
DOI: 10.2753/MER1052-8008240101
Source: Self-asserted source
Amanda Beatson
grade
Preferred source (of 2)‎

Optimizing employee engagement with internal communication : a social exchange perspective

Journal of Business Market Management
2014 | Journal article
Source: Self-asserted source
Amanda Beatson

Affective events theory as a framework for understanding third-party consumer complaints

What Have We Learned? : Ten Years On
2011 | Book chapter
DOI: 10.1108/S1746-9791(2011)0000007012
Source: Self-asserted source
Amanda Beatson
grade
Preferred source (of 2)‎

Investigating relationships between relationship quality, customer loyalty and cooperation : an empirical study of convenience stores' franchise chain systems

Asia Pacific Journal of Marketing and Logistics
2011 | Journal article
DOI: 10.1108/13555851111143268
Source: Self-asserted source
Amanda Beatson
grade
Preferred source (of 2)‎

Investigating relationships between relationship quality, customer loyalty and cooperation : an empirical study of convenience stores' franchise chain systems

Australian and New Zealand Marketing Academy Conference 2009
2011 | Conference paper
Source: Self-asserted source
Amanda Beatson

Assessing and learning in internships: Reflecting on pedagogy and progress

International Conference on Work Related Learning : "University-Industry Collaboration for Real Life Education" 2010 World Association of Collaborative Education (WACE) Conference
2010 | Conference paper
Source: Self-asserted source
Amanda Beatson

Developing reflective practitioners online: The business of blogs in work integrated learning

International Conference on Work Related Learning : "University-Industry Collaboration for Real Life Education" 2010 World Association of Collaborative Education (WACE) Conference
2010 | Conference paper
Source: Self-asserted source
Amanda Beatson

Establishing a quality franchise relationship in Taiwan : Investigating relationships between relationship quality, loyalty and cooperation

2010 | Book
Source: Self-asserted source
Amanda Beatson

Self-service technology and the moderating effects of consumer characteristics

International Journal of Services Technology and Management
2010 | Journal article
DOI: 10.1504/IJSTM.2010.034333
Source: Self-asserted source
Amanda Beatson
grade
Preferred source (of 3)‎

Stereotypes of Taiwanese salespeople at the service interface

International Journal of Services Technology and Management
2010 | Journal article
DOI: 10.1504/IJSTM.2010.034329
Source: Self-asserted source
Amanda Beatson
grade
Preferred source (of 3)‎

Using poster presentations as assessment of work integrated learning

Australian Collaborative Education Network National Conference : Work Integrated Learning (WIL) - Responding to Challenges (ACEN 2010)
2010 | Conference paper
Source: Self-asserted source
Amanda Beatson

A study of the attitudes towards unethical selling amongst Chinese salespeople

Journal of Business Ethics
2009 | Journal article
DOI: 10.1007/s10551-009-0302-y
Source: Self-asserted source
Amanda Beatson
grade
Preferred source (of 2)‎

Authentic assessment of work integrated learning

Australian Technology Network Assessment Conference 2009
2009 | Conference paper
Source: Self-asserted source
Amanda Beatson

A framework of corporate social responsibility for advertising accountability: The case of Australian government advertising campaign

Journal of Marketing Communications
2008 | Journal article
DOI: 10.1080/13527260701858539
Source: Self-asserted source
Amanda Beatson
grade
Preferred source (of 2)‎

Employee behaviour and relationship quality : impact on customers

The Service Industries Journal
2008 | Journal article
DOI: 10.1080/02642060701842282
Source: Self-asserted source
Amanda Beatson
grade
Preferred source (of 2)‎

Managing service staff as an organizational resource : implications for customer service provision

Services Marketing Quarterly
2008 | Journal article
DOI: 10.1080/15332960802218687
Source: Self-asserted source
Amanda Beatson
grade
Preferred source (of 2)‎

Service staff attitudes, organisational practices and performance drivers

Journal of Management and Organization
2008 | Journal article
DOI: 10.5172/jmo.837.14.2.168
EID:

2-s2.0-50249140110
Contributors: Beatson, A.; Lings, I.; Gudergan, S.P.
Source: Self-asserted source
Amanda Beatson via Scopus - Elsevier

Service staff attitudes, organisational practices and performance drivers

Journal of Management and Organization
2008 | Journal article
Source: Self-asserted source
Amanda Beatson
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