After a participation in the European Doctoral Program in Entrepreneurship and Small Business Management (in Barcelona – Spain and Växjö – Sweeden), Luis Mendes received his Ph.D. degree in Business Administration from the University of Beira Interior (Portugal). Since 2005, he has been working as Professor of Quality Management, Quality Assurance Systems, Production and Operations Management and Management Accounting at University of Beira Interior. He is a researcher of the CEFAGE-UBI Research Center. His research papers have appeared in a few refereed international journals and conferences, and his recent research interests include research and development in the general role of Stakeholders in quality management, and in particular the role of Leadership and HRM, in Human Resources strategic approach in managing change, in drivers in manufacturing flexibility and its influence in performance in Services. He is reviewer in several international journals, and leading conferences.