Personal information

Emails & domains

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Verified email domains

Other IDs

Scopus Author ID: 36053081800
ResearcherID: J-1722-2012
Scopus Author ID: 55995951700

Keywords

Quality management, Stakeholders, Production and operations management, Organizational behavior

Countries

Portugal

Biography

After a participation in the European Doctoral Program in Entrepreneurship and Small Business Management (in Barcelona – Spain and Växjö – Sweeden), Luis Mendes received his Ph.D. degree in Business Administration from the University of Beira Interior (Portugal). Since 2005, he has been working as Professor of Quality Management, Quality Assurance Systems, Production and Operations Management and Management Accounting at University of Beira Interior. He is a researcher of the CEFAGE-UBI Research Center. His research papers have appeared in a few refereed international journals and conferences, and his recent research interests include research and development in the general role of Stakeholders in quality management, and in particular the role of Leadership and HRM, in Human Resources strategic approach in managing change, in drivers in manufacturing flexibility and its influence in performance in Services. He is reviewer in several international journals, and leading conferences.

Activities

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Employment (1)

Universidade da Beira Interior Faculdade de Ciencias Sociais e Humanas: Covilha, PT

1991-10-14 to present | Assistant Professor (Management and Economics)
Employment
Source: Self-asserted source
Luis Mendes

Education and qualifications (4)

Universidade da Beira Interior Faculdade de Ciencias Sociais e Humanas: Covilha, PT

2005-07 | PhD in Management (Management and Economics)
Education
Source: Self-asserted source
Luis Mendes

Universitat Autònoma de Barcelona: Bellaterra, Catalunya, ES

1997 | European Doctoral Program in Entrepreneurship and Small Business Management
Education
Source: Self-asserted source
Luis Mendes

Universidade da Beira Interior Faculdade de Ciencias Sociais e Humanas: Covilha, PT

1996-07 | M.Sc in Management (Management and Economics)
Education
Source: Self-asserted source
Luis Mendes

Universidade da Beira Interior Faculdade de Ciencias Sociais e Humanas: Covilha, PT

1991-07 | B.A. in Management (Management and Economics)
Education
Source: Self-asserted source
Luis Mendes

Works (42)

Lean thinking and risk management in healthcare organizations: a systematic literature review and research agenda

International Journal of Quality & Reliability Management
2025-02-17 | Journal article
DOI: 10.1108/IJQRM-06-2023-0210
Contributors: Luis Mendes; Grazielle França
Source: check_circle
Crossref

The Effect of Owner-Managers’ Personality Traits on Organisational Ambidexterity in the Context of Small and Medium-Sized Enterprises

Sustainability
2024-01-06 | Journal article
DOI: 10.3390/su16020507
Contributors: José Andrade; Luis Mendes; Mário Franco
Source: check_circle
Crossref
grade
Preferred source (of 2)‎

Facilitating and Inhibiting Effects of Organisational Ambidexterity in SME: an Analysis Centred on SME Characteristics

Journal of the Knowledge Economy
2023-03 | Journal article
DOI: 10.1007/s13132-021-00831-9
Contributors: José Andrade; Mário Franco; Luis Mendes
Source: check_circle
Crossref
grade
Preferred source (of 2)‎

Influence of web portals on management support and university performance: an information quality perspective

Quality and Quantity
2022 | Journal article
DOI: 10.1007/s11135-021-01305-5
EID:

2-s2.0-85122291128

Part of ISSN: 15737845 00335177
Contributors: Pinho, C.; Franco, M.; Mendes, L.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier

SERVICE QUALITY RELEVANT ATTRIBUTES TOWARDS A FUTURE EXCELLENCE-BASED FITNESS CENTRE CLASSIFICATION IN RIO DE JANEIRO

International Journal for Quality Research
2022-07-28 | Journal article
DOI: 10.24874/ijqr16.03-18
Part of ISSN: 1800-6450
Part of ISSN: 1800-7473
Contributors: Luis Mendes
Source: Self-asserted source
Luis Mendes

Application of innovation diffusion theory to the E-learning process: higher education context

Education and Information Technologies
2021 | Journal article
DOI: 10.1007/s10639-020-10269-2
EID:

2-s2.0-85087653612
Contributors: Pinho, C.; Franco, M.; Mendes, L.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier

RELEVANCE OF SERVICE QUALITY ATTRIBUTES IN FITNESS CENTRES IN RIO DE JANEIRO: COMPARING STAKEHOLDERS’ PERCEPTIONS

International Journal for Quality Research
2021 | Journal article
DOI: 10.24874/IJQR15.01-19
EID:

2-s2.0-85101837521

Part of ISSN: 18007473 18006450
Contributors: de Farias, E.; Mendes, L.; Nascimento, M.; Morais, E.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier

Technological capacity and organisational ambidexterity: the moderating role of environmental dynamism on Portuguese technological SMEs

Review of Managerial Science
2021-10-21 | Journal article
DOI: 10.1007/s11846-020-00416-x
Contributors: José Andrade; Mário Franco; Luis Mendes
Source: check_circle
Crossref

Exploring CSR’s influence on employees’ attitudes and behaviours in higher education

Sustainability Accounting, Management and Policy Journal
2020 | Journal article
DOI: 10.1108/SAMPJ-04-2018-0101
EID:

2-s2.0-85084211310

Part of ISBN:

2040803X 20408021
Contributors: Mascarenhas, C.; Mendes, L.; Marques, C.; Galvão, A.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier

Understanding social responsibility's influence on service quality and student satisfaction in higher education

Journal of Cleaner Production
2020 | Journal article
DOI: 10.1016/j.jclepro.2020.120597
EID:

2-s2.0-85080065820

Part of ISBN:

09596526
Contributors: Santos, G.; Marques, C.S.; Justino, E.; Mendes, L.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier

Acceptance and use of information technology: context of Portuguese universities

Information and Learning Sciences
2020-10-22 | Journal article
DOI: 10.1108/ils-02-2020-0030
Part of ISSN: 2398-5348
Part of ISSN: 2398-5348
Source: Self-asserted source
Luis Mendes

Exploring the influence of quality management systems in work engagement and psychological empowerment in private institutions of social solidarity

Total Quality Management & Business Excellence
2020-10-15 | Journal article
DOI: 10.1080/14783363.2020.1832460
Part of ISSN: 1478-3363
Part of ISSN: 1478-3371
Source: Self-asserted source
Luis Mendes

Knowledge management and total quality management: foundations, intellectual structures, insights regarding evolution of the literature

Total Quality Management & Business Excellence
2020-07-03 | Journal article
DOI: 10.1080/14783363.2018.1468247
Contributors: Danilo Marchiori; Luís Mendes
Source: check_circle
Crossref
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Exploring the conditions of success in e-libraries in the higher education context through the lens of the social learning theory

Information & Management
2020-06 | Journal article
DOI: 10.1016/j.im.2019.103208
Contributors: Cláudia Pinho; Mário Franco; Luis Mendes
Source: check_circle
Crossref
grade
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Biomass-related sustainability: A review of the literature and interpretive structural modeling

Energy
2019 | Journal article
DOI: 10.1016/j.energy.2019.01.068
EID:

2-s2.0-85060916074
Contributors: Azevedo, S.G.; Sequeira, T.; Santos, M.; Mendes, L.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier
grade
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Factors influencing students’ corporate social responsibility orientation in higher education

Journal of Cleaner Production
2019 | Journal article
DOI: 10.1016/j.jclepro.2019.01.059
EID:

2-s2.0-85060331001
Contributors: Galvão, A.; Mendes, L.; Marques, C.; Mascarenhas, C.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier
grade
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THE INFLUENCE OF SERVICE QUALITY ON USERS' BEHAVIOURAL INTENTIONS IN DEVELOPING COUNTRIES: A CROSS-SECTIONAL STUDY IN CAPE VERDE'S PUBLIC HOSPITALS

International Journal for Quality Research
2019-06-06 | Journal article
DOI: 10.24874/ijqr13.02-08
Part of ISSN: 1800-6450
Part of ISSN: 1800-7473
Source: Self-asserted source
Luis Mendes
grade
Preferred source (of 3)‎

EFQM model’s application in the context of higher education

International Journal of Quality & Reliability Management
2019-02-04 | Journal article
DOI: 10.1108/IJQRM-12-2017-0282
Contributors: Rozélia Laurett; Luis Mendes
Source: check_circle
Crossref
grade
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Corporate Social Responsibility and Total Quality Management: The Stakeholders’ Value Creation Debate Revisited

Applying Quality of Life Research
2018 | Book chapter
DOI: 10.1007/978-3-319-71014-3_13
Part of ISBN: 9783319710136
Part of ISBN: 9783319710143
Part of ISSN: 2213-994X
Part of ISSN: 2213-9958
Contributors: Luis Mendes
Source: Self-asserted source
Luis Mendes

Influence of total quality-based human issues on organisational commitment

Total Quality Management and Business Excellence
2018 | Journal article
DOI: 10.1080/14783363.2016.1180953
EID:

2-s2.0-84966711858
Contributors: Mendes, L.; Jesus, J.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier
grade
Preferred source (of 3)‎

Mapping of the literature on social responsibility in the mining industry: A systematic literature review

Journal of Cleaner Production
2018 | Journal article
DOI: 10.1016/j.jclepro.2018.01.163
EID:

2-s2.0-85042373595
Contributors: Rodrigues, M.; Mendes, L.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier
grade
Preferred source (of 2)‎

Perceived service quality and students' satisfaction in higher education: The influence of teaching methods

International Journal for Quality Research
2018 | Journal article
DOI: 10.18421/IJQR12.01-10
EID:

2-s2.0-85042865076
Contributors: Pedro, E.; Mendes, L.; Lourenço, L.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier
grade
Preferred source (of 2)‎

Web portals as tools to support information management in higher education institutions: A systematic literature review

International Journal of Information Management
2018-08 | Journal article
DOI: 10.1016/j.ijinfomgt.2018.04.002
Contributors: Cláudia Pinho; Mário Franco; Luis Mendes
Source: check_circle
Crossref
grade
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Protected Designation of Origin (PDO), Protected Geographical Indication (PGI) and Traditional Speciality Guaranteed (TSG): A bibiliometric analysis

Food Research International
2018-01 | Journal article
DOI: 10.1016/j.foodres.2017.09.059
Contributors: Claudia Dias; Luís Mendes
Source: check_circle
Crossref
grade
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Perceived psychological empowerment and total quality management-based quality management systems: an exploratory research

Total Quality Management and Business Excellence
2017 | Journal article
DOI: 10.1080/14783363.2015.1050166
EID:

2-s2.0-84930705875
Contributors: Andrade, J.; Mendes, L.; Lourenço, L.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier
grade
Preferred source (of 2)‎

IT in lean-based manufacturing industries: systematic literature review and research issues

International Journal of Production Research
2017-12-17 | Journal article
DOI: 10.1080/00207543.2017.1384585
Contributors: Cláudia Pinho; Luis Mendes
Source: check_circle
Crossref
grade
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TQM and Knowledge Management

Handbook of Research on Tacit Knowledge Management for Organizational Success
2017-04-20 | Book chapter
DOI: 10.4018/978-1-5225-2394-9.ch009
Part of ISBN: 9781522523949
Contributors: Luis Mendes
Source: check_circle
IGI Global
grade
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A retrospective view of statistical quality control research and identification of emerging trends: a bibliometric analysis

Quality and Quantity
2016 | Journal article
DOI: 10.1007/s11135-015-0170-8
EID:

2-s2.0-84957942504
Contributors: Veiga, P.; Mendes, L.; Lourenço, L.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier
grade
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Employees skills, manufacturing flexibility and performance: A structural equation modelling applied to the automotive industry

International Journal of Production Research
2015 | Journal article
DOI: 10.1080/00207543.2014.993772
EID:

2-s2.0-84929518847
Contributors: Mendes, L.; MacHado, J.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier
grade
Preferred source (of 2)‎

IT applications in logistics and their influence on the competitiveness of companies/supply chains

Analele Stiintifice ale Universitatii Al I Cuza din Iasi - Sectiunea Stiinte Economice
2015 | Journal article
DOI: 10.1515/aicue-2015-0009
EID:

2-s2.0-84934286822
Contributors: Miraldes, T.; Garrido Azevedo, S.; Charrua-Santos, F.B.; Mendes, L.A.F.; Oliveira Matias, J.C.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier
grade
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Factors that hinder quality improvement programs’ implementation in SME: Definition of a taxonomy

Journal of Small Business and Enterprise Development
2014 | Journal article
DOI: 10.1108/JSBED-03-2014-0054
EID:

2-s2.0-84927510748
Contributors: Mendes, L.; Lourenço, L.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier
grade
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Influence of leadership on quality nursing care

International Journal of Health Care Quality Assurance
2014 | Journal article
DOI: 10.1108/IJHCQA-06-2013-0069
EID:

2-s2.0-84906551537
Contributors: Mendes, L.; de Jesus José Gil Fradique, M.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier
grade
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The influence of TQM on organizational commitment, organizational citizenship behaviours, and individual performance

Transylvanian Review of Administrative Sciences
2014 | Journal article
EID:

2-s2.0-84921482272
Contributors: Mendes, L.; Carlos, V.; Lourenç, L.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier
grade
Preferred source (of 2)‎

Effects of leadership in improving the quality of nursing care,Efeitos da liderança na melhoria da qualidade dos cuidados de enfermagem,Efectos de liderazgo en la mejora de la calidad de los cuidados de enfermería

Revista de Enfermagem Referencia
2013 | Journal article
DOI: 10.1214/21-ECP408
EID:

2-s2.0-85109571357

Part of ISSN: 21822883 08740283
Contributors: Fradique, M.J.; Mendes, L.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier

Organizational image's partial mediation role between quality and users' satisfaction

Service Industries Journal
2013 | Journal article
DOI: 10.1080/02642069.2013.815733
Contributors: Faria, N.; Mendes, L.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier
grade
Preferred source (of 2)‎

Senior managers and SMES' propensity to quality improvement programs - a comparative analysis,Senior manažeři a tendence malých a středních podniků k programům zlepšování kvality - srovnávací analýza

E a M: Ekonomie a Management
2013 | Journal article
EID:

2-s2.0-84890326760
Contributors: Mendes, L.A.F.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier
grade
Preferred source (of 2)‎

The relationship between growth of companies and labour productivity in Portuguese SMES: A dynamic panel data approach

Transformations in Business and Economics
2013 | Journal article
EID:

2-s2.0-84890052738
Contributors: Nunes, P.M.; Serrasqueiro, Z.; Nunes, A.; Mendes, L.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier
grade
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Human capital: Effects on growth of nations and firms

Human Capital and Resources: Developments, Management and Strategies
2012 | Book
EID:

2-s2.0-84896574681
Contributors: Mendes, L.; Nunes, A.; Sequeira, T.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier
grade
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Influence of human capital on firms' and nations' performance. A bi-disciplinary literature review

Argumenta Oeconomica
2012 | Journal article
EID:

2-s2.0-84869449556
Contributors: Mendes, L.; Nunes, A.; Sequeira, T.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier
grade
Preferred source (of 2)‎

Employees’ involvement and quality improvement in manufacturing small and medium enterprise (SME): A comparative analysis

AFRICAN JOURNAL OF BUSINESS MANAGEMENT
2012-06 | Journal article
DOI: 10.5897/ajbm12.234
Part of ISSN: 1993-8233
Contributors: Luis Mendes
Source: Self-asserted source
Luis Mendes via Crossref Metadata Search

Motivations behind ISO 9000, early implementation problems and perceived benefits in manufacturing sme: A portuguese case study

Actual Problems of Economics
2010 | Journal article
EID:

2-s2.0-77952391530
Contributors: Mendes, L.A.F.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier
grade
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Relationship between growth and R&D intensity in low/tech and high/tech Portuguese service SMEs

Journal of Service Management
2010 | Journal article
DOI: 10.1108/09564231011050779
EID:

2-s2.0-84993016520
Contributors: Maçãs Nunes, P.; Serrasqueiro, Z.; Mendes, L.; Sequeira, T.N.
Source: Self-asserted source
Luis Mendes via Scopus - Elsevier
grade
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