Personal information

Activities

Works (22)

The effects of observing punishment on consumers’ decisions to punish other companies during industry-wide crises

Journal of the Academy of Marketing Science
2024-11 | Journal article
Contributors: Shijiao Chen; Yi Li; Jun Yao
Source: check_circle
Crossref
grade
Preferred source (of 2)‎

Consumer vulnerability: understanding transparency and control in the online environment

Internet Research
2024-11-25 | Journal article
Contributors: Donia Waseem; Shijiao (Joseph) Chen; Zhenhua (Raymond) Xia; Nripendra P. Rana; Balkrushna Potdar; Khai Trieu Tran
Source: check_circle
Crossref
grade
Preferred source (of 2)‎

Consumer response journey following a product‐harm crisis: The role of online brand communities

Journal of Consumer Behaviour
2024-03 | Journal article
Contributors: Julia Casey; Yimin (Stephanie) Huang; Shijiao (Joseph) Chen
Source: check_circle
Crossref
grade
Preferred source (of 2)‎

Consumers’ Responses to Corporate Normalised Misconduct During an Industry-Wide Crisis: An Investigation in the Chinese Dairy Industry

Australasian Marketing Journal
2023-05 | Journal article
Contributors: Shijiao (Joseph) Chen; Hongzhi Gao; Jing A. Zhang
Source: check_circle
Crossref
grade
Preferred source (of 2)‎

The double-edged effects of data privacy practices on customer responses

International Journal of Information Management
2023-04 | Journal article
Contributors: Shijiao (Joseph) Chen; Khai Trieu Tran; Zhenhua (Raymond) Xia; Donia Waseem; Jing A. Zhang; Balkrushna Potdar
Source: check_circle
Crossref
grade
Preferred source (of 2)‎

Understanding control and transparency in consumer data privacy

ANZMAC 2022 Conference Proceedings
2022 | Conference paper | Author
SOURCE-WORK-ID:

70b315d2-c805-436e-9142-27139109f189

Contributors: Balkrushna Potdar; Donia Waseem; Shijiao Chen; Zhenhua (Raymond) Xia; Khai Trieu Tran; Nripendra Rana
Source: check_circle
Macquarie University

How privacy practices affect customer commitment in the sharing economy

Industrial Marketing Management
2022-11 | Journal article | Author
SOURCE-WORK-ID:

53f876ac-3d7d-40e6-bf4a-38b0b2890d12

EID:

2-s2.0-85139637362

WOSUID:

000933592800003

Contributors: Shijiao Chen; Kuttimani Tamilmani; Khai Trieu Tran; Donia Waseem; Vishanth Weerakkody
Source: check_circle
Macquarie University

Green brand ambidexterity and consumer satisfaction

Journal of Consumer Marketing
2022-07-25 | Journal article | Author
SOURCE-WORK-ID:

7cf753a9-5090-48fe-8ff0-ac43b23d38d8

EID:

2-s2.0-85133691921

WOSUID:

000824954800001

Contributors: Jing A. Zhang; Shijiao Chen; Sara Walton; Sarah Carr
Source: check_circle
Macquarie University

An investigation of human factors that influence consumers' privacy vulnerability

Something Different
2021 | Conference paper | Author
SOURCE-WORK-ID:

c05924fe-ceb2-49e7-8079-f40276621a55

Contributors: Zhenhua (Raymond) Xia; Shijiao Chen; Donia Waseem; Balkrushna Potdar
Source: check_circle
Macquarie University

Knowledge transfer in B2B customer relationship development

Something Different
2021 | Conference paper | Author
SOURCE-WORK-ID:

04528b42-294c-4750-82ef-25b70de5978f

Contributors: Shijiao Chen; Khai Trieu Tran; Yimin Huang; Jun Yao; Raymond Xia
Source: check_circle
Macquarie University

The negative effect of scarcity cues on consumer purchase decisions in the hospitality industry during the COVID-19 pandemic

International Journal of Hospitality Management
2021-04 | Journal article
Contributors: Yi Li; Jun Yao; Joseph Chen
Source: check_circle
Crossref
grade
Preferred source (of 3)‎

To disclose or to falsify: The effects of cognitive trust and affective trust on customer cooperation in contact tracing

International Journal of Hospitality Management
2021-04 | Journal article
Contributors: Shijiao (Joseph) Chen; Donia Waseem; Zhenhua (Raymond) Xia; Khai Trieu Tran; Yi Li; Jun Yao
Source: check_circle
Crossref
grade
Preferred source (of 3)‎

Pubs are reopening but research shows contact tracing still isn’t working – here’s how to fix it

2021-04-09 | Magazine article | Author
SOURCE-WORK-ID:

dcddc5c1-b055-4433-becb-da76e2351fbf

Contributors: Donia Waseem; Shijiao Chen
Source: check_circle
Macquarie University

The effects of brand origin and country-of-manufacture on consumers' institutional perceptions and purchase decision-making

International Marketing Review
2020-08-28 | Journal article
Contributors: Shijiao Chen; Malcolm J. Wright; Hongzhi Gao; Huan Liu; Damien Mather
Source: check_circle
Crossref
grade
Preferred source (of 4)‎

Contact tracing

2020-08-10 | Magazine article | Author
SOURCE-WORK-ID:

49cdb5f8-81c3-4b72-8021-0c5cb67ea620

Contributors: Donia Waseem; Shijiao Chen
Source: check_circle
Macquarie University

Trust Erosion During Industry-Wide Crises: The Central Role of Consumer Legitimacy Judgement

Journal of Business Ethics
2020-08-03 | Journal article
Part of ISSN: 0167-4544
Part of ISSN: 1573-0697
Source: Self-asserted source
Shijiao Chen
grade
Preferred source (of 3)‎

Social media ties strategy in international branding

Journal of International Marketing
2018-09-01 | Journal article
SOURCE-WORK-ID:

143a0284-ca9a-42e8-b5ec-22f3020000cc

EID:

2-s2.0-85054853960

Source: Self-asserted source
Shijiao Chen
grade
Preferred source (of 3)‎

An institutional perspective of country-of-origin and its effects on consumer purchase preference

Advances in Consumer Research
2017 | Conference paper | Author
SOURCE-WORK-ID:

edcf0b3c-5aaf-487c-b2a6-69bb16e6e539

Contributors: Shijiao Chen; Damien Mather; Hongzhi Gao; John G. Knight
Source: check_circle
Macquarie University

Consumer trust erosion during an industry-wide crisis

Advances in Consumer Research
2017 | Conference paper | Author
SOURCE-WORK-ID:

71d516ca-5f91-4ce0-b0fa-974fb7f15443

Contributors: Shijiao Chen; Hongzhi Gao; Damien Mather; John G. Knight
Source: check_circle
Macquarie University

Spillover of distrust to an industry

Australian and New Zealand Marketing Academy Conference (ANZMAC) 2017
2017 | Conference paper | Author
SOURCE-WORK-ID:

560ca5f3-8a9d-4a34-8de3-fcdf3e25f9bd

Contributors: Shijiao Chen; Damien Mather; Hongzhi Gao; John G. Knight
Source: check_circle
Macquarie University

Toward an institutional perspective of attribution, legitimacy judgment, and trust erosion during an industry-wide crisis

Marketing transformation : marketing practice in an ever changing world
2017 | Conference paper | Author
SOURCE-WORK-ID:

bd0bdc93-3c53-4181-9e5b-b1e0adeeb5ca

EID:

2-s2.0-85125174219

Part of ISBN: 9783319687506
Part of ISBN: 9783319687490
Contributors: Shijiao Chen; John G. Knight; Hongzhi Gao; Damien Mather
Source: check_circle
Macquarie University

Restoring consumers’ institutional trust in an industry-‐wide crisis

ANZMAC Midyear Doctoral Colloquium
2015 | Conference paper | Author
SOURCE-WORK-ID:

40e2281c-ffb1-4eba-bee2-93901a6b9da4

Part of ISBN: 9781877156434
Contributors: Shijiao Chen
Source: check_circle
Macquarie University

Peer review (4 reviews for 3 publications/grants)

Review activity for Asia Pacific journal of management. (1)
Review activity for Industrial marketing management. (2)
Review activity for Tourism management. (1)