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Employment (1)

Chongqing University of Posts and Telecommunications: Chongqing, Chongqing, CN

2020-04-13 to present (Economics and Management)
Employment
Source: Self-asserted source
Yu Zhang

Education and qualifications (1)

Chongqing University: Chongqing, Chongqing, CN

Phd (School of Economics and Business Administration)
Education
Source: Self-asserted source
Yu Zhang

Works (12)

Unraveling how poor logistics service quality of cross-border E-commerce influences customer complaints based on text mining and association analysis

Journal of Retailing and Consumer Services
2025-05 | Journal article
DOI: 10.1016/j.jretconser.2025.104237
Contributors: Yu Zhang; Huimin Huang
Source: check_circle
Crossref

The Effects of Consistency and Inconsistency in the Source Features of WeChat Tweets on Older Chinese Adults’ Intentions to Adopt Personal Information Security Knowledge

Social Media + Society
2024-10 | Journal article
DOI: 10.1177/20563051241306318
Contributors: Yu Zhang; Qian Zhang
Source: check_circle
Crossref

Systematic investigation of the logistics service quality of cross-border e-commerce: a mixed-methods perspective

Asia Pacific Journal of Marketing and Logistics
2024-03-12 | Journal article
DOI: 10.1108/APJML-03-2023-0203
Contributors: Yu Zhang; Yafen Yuan; Jiafu Su
Source: check_circle
Crossref

Reducing technology-mediated service exclusion by providing human assistant support for senior citizens: evidence from China

Information Technology for Development
2023-10-02 | Journal article
DOI: 10.1080/02681102.2023.2175768
Contributors: Yu Zhang; Hongquan Ao; Weibin Deng; Yafen Yuan
Source: check_circle
Crossref

How supervisors' academic capital influences business graduate students’ perceived supervisor support and creativity: Evidence from the tutorial system in China

The International Journal of Management Education
2022-11 | Journal article
DOI: 10.1016/j.ijme.2022.100732
Contributors: Yu Zhang; Jie Jian; Yafen Yuan
Source: check_circle
Crossref

Technology-driven mandatory customer participation: a new recovery strategy to promote customers’ online post-recovery satisfaction

European Journal of Information Systems
2022-11-01 | Journal article
DOI: 10.1080/0960085x.2022.2139770
Part of ISSN: 0960-085X
Part of ISSN: 1476-9344
Contributors: Yu Zhang; Xin (Robert) Luo; Bingjia Shao; Jose Benitez
Source: Self-asserted source
Yu Zhang

Co-creating value with customers in online service recovery: Bridging the links between mandatory and voluntary customer participation

Electronic Commerce Research and Applications
2022-09 | Journal article
DOI: 10.1016/j.elerap.2022.101188
Part of ISSN: 1567-4223
Contributors: Yu Zhang; Yafen Yuan; Bingjia Shao
Source: Self-asserted source
Yu Zhang

Transformative value co-creation with older customers in e-services: Exploring the influence of customer participation on appreciation of digital affordances and well-being

Journal of Retailing and Consumer Services
2022-07 | Journal article
DOI: 10.1016/j.jretconser.2022.103022
Contributors: Yu Zhang; Jiafu Su; Honggui Guo; Jeoung Yul Lee; Yan Xiao; Mingqiu Fu
Source: check_circle
Crossref

The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction

Journal of Retailing and Consumer Services
2021-11 | Journal article
DOI: 10.1016/j.jretconser.2021.102740
Part of ISSN: 0969-6989
Contributors: Yu Zhang; Yafen Yuan; Jiafu Su; Yan Xiao
Source: Self-asserted source
Yu Zhang

Influence of service-entry waiting on customer’s first impression and satisfaction

Journal of Service Theory and Practice
2019-12-09 | Journal article
DOI: 10.1108/jstp-12-2018-0271
Part of ISSN: 2055-6225
Source: Self-asserted source
Yu Zhang

The Effectiveness of Customer Participation and Affective Misforecasting in Online Post-Recovery Satisfaction

Sustainability
2019-12-06 | Journal article
DOI: 10.3390/su11246968
Part of ISSN: 2071-1050
Source: Self-asserted source
Yu Zhang

The Effect of Customer Participation Types on Online Recovery Satisfaction: A Mental Accounting Perspective

Future Internet
2018-10-03 | Journal article
DOI: 10.3390/fi10100097
Part of ISSN: 1999-5903
Source: Self-asserted source
Yu Zhang

Peer review (5 reviews for 3 publications/grants)

Review activity for Information & management. (1)
Review activity for Journal of hospitality and tourism management. (3)
Review activity for Journal of retailing and consumer services. (1)
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