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ResearcherID: AID-8869-2022

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Works (2)

Leveraging perceived HPWS to improve service encounter quality in high-contact service industries

Journal of Retailing and Consumer Services
2023-07 | Journal article
DOI: 10.1016/j.jretconser.2023.103344
Contributors: Daniel Asante; Chunyong Tang; Eric Adom Asante; Michael Kwamega; Alexander Opoku-Danso
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In pursuit of service encounter quality: Will service-oriented high-performance work systems benefit high-contact service industries?

Journal of Retailing and Consumer Services
2022-09 | Journal article
DOI: 10.1016/j.jretconser.2022.103037
Contributors: Daniel Asante; Chunyong Tang; Michael Kwamega; Eric Adom Asante
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Peer review (13 reviews for 3 publications/grants)

Review activity for International journal of contemporary hospitality management. (8)
Review activity for International journal of emerging markets. (4)
Review activity for The service industries journal. (1)
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