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Employment (1)

NTPC School of BUSINESS: NOIDA, UP, IN

2024-01-01 to present | ASSOCIATE PROFESSOR (MANAGEMENT)
Employment
Source: Self-asserted source
SHIV RATAN AGRAWAL

Education and qualifications (1)

NATIONAL INSTITUTE OF TECHNOLOGY: BHOPAL, MP, IN

2013-08-12 to 2016-12-19 | FULL TIME PhD SCHOLAR (MARKETING)
Education
Source: Self-asserted source
SHIV RATAN AGRAWAL

Works (18)

Leisure time posts on WhatsApp status drive travel and tourism consumption

Journal of Hospitality and Tourism Insights
2024-01-26 | Journal article
DOI: 10.1108/JHTI-12-2022-0587
Contributors: Shiv Ratan Agrawal; Divya Mittal
Source: check_circle
Crossref

Disconnect to Connect to Different Age Group Customers

Information Resources Management Journal
2022 | Journal article
DOI: 10.4018/IRMJ.287901
EID:

2-s2.0-85121425998

Part of ISSN: 15337979 10401628
Contributors: Mittal, D.; Agrawal, S.R.
Source: Self-asserted source
SHIV RATAN AGRAWAL via Scopus - Elsevier

Disclosure of Silent Branding During COVID-19 Pandemic: A Study of Sarsiwa Village in Chhattisgarh State of India

International Journal of Rural Management
2022-12 | Journal article
DOI: 10.1177/09730052211034631
Contributors: Shiv Ratan Agrawal
Source: check_circle
Crossref
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Preferred source (of 2)‎

Optimizing customer engagement content strategy in retail and E-tail: Available on online product review videos

Journal of Retailing and Consumer Services
2022-07 | Journal article
DOI: 10.1016/j.jretconser.2022.102966
Contributors: Shiv Ratan Agrawal; Divya Mittal
Source: check_circle
Crossref

Determining banking service attributes from online reviews: text mining and sentiment analysis

International Journal of Bank Marketing
2022-04-06 | Journal article
DOI: 10.1108/IJBM-08-2021-0380
Contributors: Divya Mittal; Shiv Ratan Agrawal
Source: check_circle
Crossref

Digital Pollution and Its Impact on the Family and Social Interactions

Journal of Family Issues
2021-11 | Journal article
DOI: 10.1177/0192513X20985558
Contributors: Shiv Ratan Agrawal
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Crossref
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Preferred source (of 2)‎

Adoption of WhatsApp for Strengthening Internal CRM through Social Network Analysis

Journal of Relationship Marketing
2021-10-02 | Journal article
DOI: 10.1080/15332667.2020.1802643
Contributors: Shiv Ratan Agrawal
Source: check_circle
Crossref
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Preferred source (of 2)‎

Adoption of ICT-based education system to protect environment and improve present education system

International Journal of Environment and Waste Management
2020 | Journal article
DOI: 10.1504/IJEWM.2020.108813
EID:

2-s2.0-85092917913

Part of ISSN: 14789868 14789876
Contributors: Agrawal, S.R.
Source: Self-asserted source
SHIV RATAN AGRAWAL via Scopus - Elsevier

Constructive usage of WhatsApp in education sector for strengthening relations

International Journal of Educational Management
2019 | Journal article
DOI: 10.1108/IJEM-07-2018-0205
EID:

2-s2.0-85067627723

Part of ISSN: 0951354X
Contributors: Agrawal, S.R.; Mittal, D.
Source: Self-asserted source
SHIV RATAN AGRAWAL via Scopus - Elsevier

How Does Transparency Complement Customer Satisfaction and Loyalty in the Restaurant Business?

Global Business Review
2019 | Journal article
DOI: 10.1177/0972150919848935
EID:

2-s2.0-85070316377

Part of ISSN: 09730664 09721509
Contributors: Agrawal, S.R.; Mittal, D.
Source: Self-asserted source
SHIV RATAN AGRAWAL via Scopus - Elsevier

Measuring CRM effectiveness in Indian stock broking services

Journal of Global Information Management
2019 | Journal article
DOI: 10.4018/JGIM.2019010108
EID:

2-s2.0-85054299052

Part of ISSN: 15337995 10627375
Contributors: Agrawal, S.R.; Mittal, D.
Source: Self-asserted source
SHIV RATAN AGRAWAL via Scopus - Elsevier

Need of an online e-waste market in India

International Journal of Environment and Waste Management
2017 | Journal article
DOI: 10.1504/IJEWM.2017.083560
EID:

2-s2.0-85017342508

Part of ISSN: 14789868 14789876
Contributors: Agrawal, S.R.; Mittal, D.
Source: Self-asserted source
SHIV RATAN AGRAWAL via Scopus - Elsevier

Price transparency reflects assurance and reliability

Journal of Retailing and Consumer Services
2016 | Journal article
DOI: 10.1016/j.jretconser.2016.03.004
EID:

2-s2.0-84962584276

Part of ISSN: 09696989
Contributors: Mittal, D.; Agrawal, S.R.
Source: Self-asserted source
SHIV RATAN AGRAWAL via Scopus - Elsevier

The effects of traditional practices on modern banking system

International Journal of Bank Marketing
2016 | Journal article
DOI: 10.1108/IJBM-01-2015-0008
EID:

2-s2.0-84969549318

Part of ISSN: 02652323
Contributors: Mittal, D.; Agrawal, S.R.
Source: Self-asserted source
SHIV RATAN AGRAWAL via Scopus - Elsevier

The impact of mobile marketing initiatives on customers’ attitudes and behavioural outcomes

Journal of Research in Interactive Marketing
2016 | Journal article
DOI: 10.1108/JRIM-06-2015-0041
EID:

2-s2.0-85032113202

Part of ISSN: 20407122
Contributors: Kushwaha, G.S.; Agrawal, S.R.
Source: Self-asserted source
SHIV RATAN AGRAWAL via Scopus - Elsevier

An Indian customer surrounding 7P[U+05F3]s of service marketing

Journal of Retailing and Consumer Services
2015 | Journal article
DOI: 10.1016/j.jretconser.2014.10.006
EID:

2-s2.0-84919430930

Part of ISSN: 09696989
Contributors: Kushwaha, G.S.; Agrawal, S.R.
Source: Self-asserted source
SHIV RATAN AGRAWAL via Scopus - Elsevier

Customer management practices: Multiple case studies in stock broking services

Web-Based Services: Concepts, Methodologies, Tools, and Applications
2015 | Book chapter
Part of DOI: 10.4018/978-1-4666-9466-8.ch075
EID:

2-s2.0-85028292289
Contributors: Kushwaha, G.S.; Agrawal, S.R.
Source: Self-asserted source
SHIV RATAN AGRAWAL via Scopus - Elsevier

Customer satisfaction via service quality dimensions: An empirical research on stock broking services: CS VIA SQD

Web-Based Services: Concepts, Methodologies, Tools, and Applications
2015 | Book chapter
Part of DOI: 10.4018/978-1-4666-9466-8.ch081
EID:

2-s2.0-85028284036
Contributors: Kushwaha, G.S.; Agrawal, S.R.
Source: Self-asserted source
SHIV RATAN AGRAWAL via Scopus - Elsevier
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