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Scopus Author ID: 57210971519

Keywords

Hospitality and Tourism Technology, Data Analytics

Countries

United States, Hong Kong SAR China, South Korea

Activities

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Employment (3)

The Hong Kong Polytechnic University: Hong Kong, HK

2021-08-02 to present | Assistant Professor (School of Hotel & Tourism Management)
Employment
Source: Self-asserted source
Hyejo Hailey Shin

University of South Carolina: Columbia, SC, US

2018-08 to 2021-05 | Instructor
Employment
Source: Self-asserted source
Hyejo Hailey Shin

University of Houston: Houston, TX, US

2017-01 to 2017-05 | Instructor (Conrad. N. Hilton College)
Employment
Source: Self-asserted source
Hyejo Hailey Shin

Education and qualifications (5)

University of South Carolina: Columbia, SC, US

2017-08 to 2021-05 | Ph.D. (Hospitality Management)
Education
Source: Self-asserted source
Hyejo Hailey Shin

University of South Carolina: Columbia, SC, US

2018-08 to 2019-12 | Post Baccalaureate Certificate in Business Analytics (Darla Moore School of Business)
Education
Source: Self-asserted source
Hyejo Hailey Shin

University of Houston: Houston, TX, US

2015-01 to 2016-12 | M.S. (Hospitality Management)
Education
Source: Self-asserted source
Hyejo Hailey Shin

University of Houston: Houston, TX, US

2012-08 to 2014-08 | B.S. (Hotel and Restaurant Management)
Education
Source: Self-asserted source
Hyejo Hailey Shin

Kyunghee University: Seoul, KR

2010-03 to 2014-08 | B.S. (Hospitality Management)
Education
Source: Self-asserted source
Hyejo Hailey Shin

Professional activities (1)

International Council on Hotel, Restaurant, and Institutional Education: Kowloon, HK

Membership
Source: Self-asserted source
Hyejo Hailey Shin

Works (27)

The economic impacts of information and communication technologies in the tourism and hospitality industry: A systematic review of the literature

Tourism Economics
2025-03 | Journal article
DOI: 10.1177/13548166241253309
Contributors: Michael S Lin; Hyejo Hailey Shin; Seunghun Shin
Source: check_circle
Crossref

Revisiting and exploring trust in the digital era: conceptualization and scale development of digital trust in hospitality and tourism

Information Technology & Tourism
2025-01-19 | Journal article
DOI: https://doi.org/10.1007/s40558-024-00310-2
Contributors: Minwoo Lee; Seonjeong Ally Lee; Hyejo Hailey Shin; Miyoung Jeong
Source: Self-asserted source
Hyejo Hailey Shin

Do Repeat Customers Effectively Attract New Customers? Reconsidering Customer Influence Value of Repeat Customers

Journal of Hospitality & Tourism Research
2024-09-10 | Journal article
DOI: 10.1177/10963480241277093
Contributors: Seunghun Shin; Hyejo Hailey Shin; Eunji Lee; Yerin Yhee
Source: check_circle
Crossref

Cross-validating the measurement scale for consumers’ experience with hospitality and tourism technology: a multi-sector approach

International Journal of Contemporary Hospitality Management
2024-06-03 | Journal article
DOI: 10.1108/ijchm-11-2023-1728
Part of ISSN: 0959-6119
Part of ISSN: 0959-6119
Contributors: Hyejo Hailey Shin; Kevin Kam Fung So; Miyoung Jeong
Source: Self-asserted source
Hyejo Hailey Shin

Consumers’ Brand Experiences With Robotic Service Failures: Modeling Appraisal, Attribution, and Psychological Reactance

Journal of Hospitality & Tourism Research
2024-02-29 | Journal article
DOI: 10.1177/10963480241231469
Contributors: Hyejo Hailey Shin; Vincent Wing Sun Tung; Miyoung Jeong
Source: check_circle
Crossref

Effect of franchising on the reliability of financial analysts’ earnings forecasts: Evidence from publicly traded US restaurant firms

Tourism Economics
2024-02-15 | Journal article
DOI: 10.1177/13548166241233775
Part of ISSN: 1354-8166
Part of ISSN: 2044-0375
Contributors: Jaehee Gim; Seunghun Shin; Hyejo Hailey Shin
Source: Self-asserted source
Hyejo Hailey Shin

Impacts of user-generated images in online reviews on customer engagement: A panel data analysis

Tourism Management
2023-10-26 | Journal article
DOI: 10.1016/j.tourman.2023.104855
Part of ISSN: 0261-5177
Contributors: Hengyun Li; Hongbo Liu; Hyejo Hailey Shin; Haipeng Ji
Source: Self-asserted source
Hyejo Hailey Shin

Students’ Psychological Perceptions Toward Online Learning Engagement and Outcomes during the COVID-19 Pandemic: A Comparative Analysis of Students in Three Different Countries

Journal of Hospitality & Tourism Education
2023-04-03 | Journal article
DOI: 10.1080/10963758.2021.1907195
Contributors: Natalia Zapata-Cuervo; Maricela I. Montes-Guerra; Hyejo Hailey Shin; Miyoung Jeong; Mi-Hea Cho
Source: check_circle
Crossref
grade
Preferred source (of 2)‎

Memorable tourism experience at smart tourism destinations: Do travelers' residential tourism clusters matter?

Tourism Management Perspectives
2023-03 | Journal article
DOI: 10.1016/j.tmp.2023.101103
Part of ISSN: 2211-9736
Contributors: Hyejo Hailey Shin; Jinwon Kim; Miyoung Jeong
Source: Self-asserted source
Hyejo Hailey Shin

How positive do testimonials on a restaurant website need to be? Impact of positivity of testimonial reviews on customers’ decision-making

International Journal of Hospitality Management
2023-01 | Journal article
DOI: 10.1016/j.ijhm.2022.103382
Part of ISSN: 0278-4319
Contributors: Seunghun Shin; Hyejo Hailey Shin; Jaehee Gim
Source: Self-asserted source
Hyejo Hailey Shin

Nonlinear effects of employee engagement and satisfaction on turnover intention

International Journal of Contemporary Hospitality Management
2022-12-01 | Journal article
DOI: 10.1108/ijchm-05-2022-0661
Part of ISSN: 0959-6119
Part of ISSN: 0959-6119
Contributors: Haemoon Oh; Miyoung Jeong; Hyejo Hailey Shin; Allan Schweyer
Source: Self-asserted source
Hyejo Hailey Shin

Assessing brand performance consistency from consumer-generated media: the US hotel industry

International Journal of Contemporary Hospitality Management
2022-11-22 | Journal article
DOI: 10.1108/ijchm-12-2021-1516
Part of ISSN: 0959-6119
Part of ISSN: 0959-6119
Contributors: Miyoung Jeong; Hyejo Hailey Shin; Minwoo Lee; Jongseo Lee
Source: Self-asserted source
Hyejo Hailey Shin

Consumers’ experience with hospitality and tourism technologies: Measurement development and validation

International Journal of Hospitality Management
2022-09 | Journal article
DOI: 10.1016/j.ijhm.2022.103297
Part of ISSN: 0278-4319
Contributors: Hyejo Hailey Shin
Source: Self-asserted source
Hyejo Hailey Shin

Looking back three decades of hospitality and tourism technology research: a bibliometric approach

International Journal of Contemporary Hospitality Management
2022-09-20 | Journal article
DOI: 10.1108/ijchm-03-2022-0376
Part of ISSN: 0959-6119
Part of ISSN: 0959-6119
Contributors: Hyejo Hailey Shin
Source: Self-asserted source
Hyejo Hailey Shin

Effects of customers’ perceived risks of sharing economy on self-protective behavior toward COVID-19

International Journal of Contemporary Hospitality Management
2022-09-16 | Journal article
DOI: 10.1108/ijchm-12-2021-1547
Part of ISSN: 0959-6119
Part of ISSN: 0959-6119
Contributors: Hyejo Hailey Shin
Source: Self-asserted source
Hyejo Hailey Shin

Does the website credibility of online travel agencies (OTAs) affect customers’ evaluation and future intentions?

Asia Pacific Journal of Tourism Research
2022-08-03 | Journal article
DOI: 10.1080/10941665.2022.2131444
Contributors: Ziwei Zhu; Seongseop (Sam) Kim; Hyejo H. Shin
Source: check_circle
Crossref

Actor value formation in Airbnb: insight from multi-source data

International Journal of Contemporary Hospitality Management
2022-06-03 | Journal article
DOI: 10.1108/ijchm-10-2021-1208
Part of ISSN: 0959-6119
Part of ISSN: 0959-6119
Source: Self-asserted source
Hyejo Hailey Shin

Blurred lines: comparing room rates, star-ratings, and user-generated contents for full-service and select-service hotels

Service Business
2022-02-11 | Journal article
DOI: 10.1007/s11628-021-00477-2
Part of ISSN: 1862-8516
Part of ISSN: 1862-8508
Source: Self-asserted source
Hyejo Hailey Shin

Redefining luxury service with technology implementation: the impact of technology on guest satisfaction and loyalty in a luxury hotel

International Journal of Contemporary Hospitality Management
2022-01-28 | Journal article
DOI: 10.1108/ijchm-06-2021-0798
Part of ISSN: 0959-6119
Part of ISSN: 0959-6119
Source: Self-asserted source
Hyejo Hailey Shin

Does a virtual trip evoke travelers’ nostalgia and derive intentions to visit the destination, a similar destination, and share?: Nostalgia-motivated tourism

Journal of Travel & Tourism Marketing
2022-01-02 | Journal article
DOI: 10.1080/10548408.2022.2044972
Contributors: Hyejo Hailey Shin; Miyoung Jeong
Source: check_circle
Crossref

Impact of tourists’ psychological ownership of an eco-friendly trail on their behavior intention: an empirical investigation of Jeju Olle Trail in South Korea

Asia Pacific Journal of Tourism Research
2021-10-03 | Journal article
DOI: 10.1080/10941665.2021.1942102
Contributors: Jihee Kim; Hyejo Hailey Shin; Miyoung Jeong; Won Seok Lee
Source: check_circle
Crossref

The impact of smart tourism technology and domestic travelers' technology readiness on their satisfaction and behavioral intention: A cross‐country comparison

International Journal of Tourism Research
2021-09 | Journal article
DOI: 10.1002/jtr.2437
Contributors: Hyejo Hailey Shin; Miyoung Jeong; Mi‐Hea Cho
Source: check_circle
Crossref

Travelers’ motivations to adopt augmented reality (AR) applications in a tourism destination

Journal of Hospitality and Tourism Technology
2021-05-28 | Journal article
DOI: 10.1108/jhtt-08-2018-0082
Part of ISSN: 1757-9880
Part of ISSN: 1757-9880
Source: Self-asserted source
Hyejo Hailey Shin
grade
Preferred source (of 2)‎

Guests’ perceptions of robot concierge and their adoption intentions

International Journal of Contemporary Hospitality Management
2020 | Journal article
DOI: 10.1108/IJCHM-09-2019-0798
EID:

2-s2.0-85087729910

Part of ISSN: 09596119
Contributors: Shin, H.H.; Jeong, M.
Source: Self-asserted source
Hyejo Hailey Shin via Scopus - Elsevier

Tourists’ Experiences with Smart Tourism Technology at Smart Destinations and Their Behavior Intentions

Journal of Travel Research
2020-11 | Journal article
DOI: 10.1177/0047287519883034
Contributors: Miyoung Jeong; Hyejo Hailey Shin
Source: check_circle
Crossref
grade
Preferred source (of 2)‎

Expectation and degrees of freedom for sample variance

Teaching Statistics
2020-06 | Journal article
DOI: 10.1111/test.12221
Contributors: Xiaofeng Steven Liu; Hyejo Hailey Shin
Source: check_circle
Crossref
grade
Preferred source (of 2)‎

Are Students Ready for Their Future Career in the Event and Meeting Industry? Lessons from a Comparative Study between Students and Event and Meeting Professionals

Journal of Hospitality & Tourism Education
2019-09-09 | Journal article
DOI: 10.1080/10963758.2019.1654886
Part of ISSN: 1096-3758
Part of ISSN: 2325-6540
Source: Self-asserted source
Hyejo Hailey Shin
grade
Preferred source (of 2)‎

Peer review (19 reviews for 5 publications/grants)

Review activity for Annals of tourism research. (6)
Review activity for Information technology & tourism. (1)
Review activity for International journal of hospitality management. (4)
Review activity for Journal of hospitality and tourism management. (4)
Review activity for Tourism management. (4)
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