Ahmad Alqatawna

Biography

Throughout my career, I have gained valuable experience in data analysis and validation, ensuring data
quality and formatting, and conducting technical and business needs analysis. I have successfully
collaborated with stakeholders to create Excel documents, generate reports, and develop logical
business intelligence models for real-time reporting. My expertise in data extraction, interpretation, and
analysis has enabled me to identify patterns and translate findings into actionable outcomes.
In addition to my data analysis skills, I have a strong background in technical support. As a Technical
Support Engineer, I effectively responded to end-users' support requests, patiently guiding individuals
through troubleshooting tasks and explaining technical information in a clear and concise manner. I
have served as the primary point of contact for support-related issues and have consistently provided
exceptional customer service.
Furthermore, my experience as a Senior Customer Service Representative and Operations Supervisor
has honed my interpersonal skills, allowing me to engage with clients, resolve conflicts, and optimize
operational practices. I have a proven track record of delivering outstanding customer service,
addressing complaints, and maintaining key accounts.
I hold a Bachelor's and Master's degree in Computer and Information Systems, which have equipped me
with a solid foundation in computer science and technology. I am proficient in various software and
tools, including Excel, business intelligence software, and programming languages.
Some of my notable accomplishments include supervising a team of 30 staff members, resolving product
issues through consumer testing, developing inventory tracking spreadsheets using Microsoft Excel, and
implementing accurate staffing needs and order volume prediction models.