Personal information

Conversation Analysis, Therapeutic Community, End of life, Addiction, Healthcare communication, Bereavement, Gender
United Kingdom

Biography

Marco uses conversation analysis to explore how people interact in a variety of settings: support groups, medical consultations, and every day informal interactions. Marco studies how people talk about sensitive matters such as violations of social norms and expectations; and delicate topics such as someone’s thoughts and feelings about mortality. How do people negotiate what is a delicate matter in social interaction? What do they accomplish by constructing an event as atypical or out of the ordinary (or vice versa as ordinary and normal)? What does this tell us about how people shape their social worlds in everyday interaction? These are some of the questions Marco addresses in his research.

Some of Marco's current lines of work are: practices that promote compassionate conversations in end-of-life care; ways of facilitating bereavement support groups; laughter in mealtime family interactions; and misgendering in conversation.

Marco's research contributes to understandings of social interaction, but it also has practical implications. He collaborates with colleagues within the VERDIS research group to develop training resources for communication in palliative and end-of-life care (RealTalk).

Activities

Employment (1)

Loughborough University: Loughborough, Leicestershire, GB

2017-07-01 to present | Senior Lecturer in Communication and Social Interaction (Communication and media)
Employment
Source: Self-asserted source
Marco Pino

Works (36)

Misgendering, Cisgenderism and the Reproduction of the Gender Order in Social Interaction

Sociology
2024-12 | Journal article
Contributors: Marco Pino; David Matthew Edmonds
Source: check_circle
Crossref

Handling complainable matters in palliative care interactions

Discourse Studies
2024-10-06 | Journal article
Contributors: Ruth England; Marco Pino
Source: check_circle
Crossref

Moving Towards (and Away From) Possible Discussions About Dying

Social Interaction. Video-Based Studies of Human Sociality
2024-04-23 | Journal article
Contributors: Marco Pino; Victoria Land; Elliott Hoey
Source: check_circle
Crossref

Inviting the Patient to Talk About a Conversation They Had with Another Healthcare Practitioner: A Way of Promoting Discussion About Disease Progression and End of Life in Palliative Care Interactions

Health Communication
2024-03-20 | Journal article
Contributors: Marco Pino; Laura Jenkins
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Crossref
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Preferred source (of 2)‎

Designedly intentional misgendering in social interaction: A conversation analytic account

Feminism and Psychology
2023 | Journal article
EID:

2-s2.0-85145501605

Part of ISSN: 14617161 09593535
Contributors: Edmonds, D.M.; Pino, M.
Source: Self-asserted source
Marco Pino via Scopus - Elsevier

How to respond when patients invoke a diagnosis for themselves: Evidence from a nurse’s response practices in personality disorder interviews

Research on Language and Social Interaction
2023-07-03 | Journal article
Contributors: Maarit Lehtinen; Marco Pino
Source: check_circle
Crossref

Two Sources of Miscommunication in Oncology Consultations: An Observational Study Using Conversation Analysis

Applied Linguistics
2022 | Journal article
EID:

2-s2.0-85127935345

Part of ISSN: 1477450X 01426001
Contributors: Pino, M.; Fatigante, M.; Alby, F.; Zucchermaglio, C.
Source: Self-asserted source
Marco Pino via Scopus - Elsevier

RealTalk evidence-based communication training resources: development of conversation analysis-based materials to support training in end-of-life-related health and social care conversations

BMC Medical Education
2022-08-23 | Journal article
Contributors: Ruth Parry; Becky Whittaker; Marco Pino; Laura Jenkins; Esme Worthington; Christina Faull
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Crossref
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Preferred source (of 2)‎

Hurting and Blaming: Two Components in the Action Formation of Complaints About Absent Parties

Research on Language and Social Interaction
2022-07-03 | Journal article
Contributors: Marco Pino
Source: check_circle
Crossref
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How companions speak on patients’ behalf without undermining their autonomy: Findings from a conversation analytic study of palliative care consultations

Sociology of Health & Illness
2022-02 | Journal article
Contributors: Marco Pino; Victoria Land
Source: check_circle
Crossref
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Preferred source (of 2)‎

Communicating with patients and families about illness progression and end of life: a review of studies using direct observation of clinical practice

BMC Palliative Care
2021-12-08 | Journal article
Contributors: Stuart Ekberg; Ruth Parry; Victoria Land; Katie Ekberg; Marco Pino; Charles Antaki; Laura Jenkins; Becky Whittaker
Source: check_circle
Crossref
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Practitioners’ Dilemmas and Strategies in Decision-Making Conversations Where Patients and Companions Take Divergent Positions on a Healthcare Measure: An Observational Study Using Conversation Analysis

Health Communication
2021-12-06 | Journal article
Contributors: Marco Pino; Ann Doehring; Ruth Parry
Source: check_circle
Crossref
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Preferred source (of 2)‎

Challenging generalisations: Leveraging the power of individuality in support group interactions

Language in Society
2021-11-24 | Journal article
Contributors: Marco Pino
Source: check_circle
Crossref
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Providing Opportunities for Patients to Say More about Their Pain without Overtly Asking: A Conversation Analysis of Doctors Repeating Patient Answers in Palliative Care Pain Assessment

Applied Linguistics
2021-11-16 | Journal article
Contributors: Laura Jenkins; Ruth Parry; Marco Pino
Source: check_circle
Crossref
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Preferred source (of 2)‎

Turning the Tables: Objecting to Conduct in Conflict Talk

Research on Language and Social Interaction
2020-10 | Journal article
Contributors: Rebecca Clift; Marco Pino
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Crossref
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Communicating with patients and families about difficult matters: A rapid review in the context of the COVID-19 pandemic

2020-05-01 | Other
Contributors: Stuart Ekberg; Ruth Parry; Victoria Land; Katie Ekberg; Marco Pino; Charles Antaki
Source: check_circle
Crossref

Addressing possible problems with patients’ expectations, plans and decisions for the future: One strategy used by experienced clinicians in advance care planning conversations

Patient Education and Counseling
2019 | Journal article
EID:

2-s2.0-85057736344

Contributors: Land, V.; Parry, R.; Pino, M.; Jenkins, L.; Feathers, L.; Faull, C.
Source: Self-asserted source
Marco Pino via Scopus - Elsevier

Talking about death and dying: Findings and insights from five conversation analytic studies

Patient Education and Counseling
2019 | Journal article
EID:

2-s2.0-85061305575

Contributors: Pino, M.; Parry, R.
Source: Self-asserted source
Marco Pino via Scopus - Elsevier

“It sounds silly now, but it was important then”: Supporting the significance of a personal experience in psychotherapy

Journal of Pragmatics
2019-07 | Journal article
Contributors: Mark Burdett; Marco Pino; Nima Moghaddam; Thomas Schröder
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Crossref
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How and when do patients request life-expectancy estimates? Evidence from hospice medical consultations and insights for practice

Patient Education and Counseling
2019-02 | Journal article
Contributors: Marco Pino; Ruth Parry
Source: check_circle
Crossref
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Preferred source (of 2)‎

Invoking the Complainer’s Past Transgressions: A Practice for Undermining Complaints in Therapeutic Community Meetings

Research on Language and Social Interaction
2018 | Journal article
EID:

2-s2.0-85048807506

Contributors: Pino, M.
Source: Self-asserted source
Marco Pino via Scopus - Elsevier

I-Challenges: Influencing Others’ Perspectives by Mentioning Personal Experiences in Therapeutic Community Group Meetings

Social Psychology Quarterly
2017 | Journal article
EID:

2-s2.0-85027855226

Contributors: Pino, M.
Source: Self-asserted source
Marco Pino via Scopus - Elsevier

Is it acceptable to video-record palliative care consultations for research and training purposes? A qualitative interview study exploring the views of hospice patients, carers and clinical staff

Palliative Medicine
2017-02 | Journal article
Contributors: Marco Pino; Ruth Parry; Luke Feathers; Christina Faull
Source: Self-asserted source
Marco Pino via Crossref Metadata Search
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Acceptability and design of video-based research on healthcare communication: Evidence and recommendations

Patient Education and Counseling
2016 | Journal article
EID:

2-s2.0-84963568075

Contributors: Parry, R.; Pino, M.; Faull, C.; Feathers, L.
Source: Self-asserted source
Marco Pino via Scopus - Elsevier

Knowledge displays: Soliciting clients to fill knowledge gaps and to reconcile knowledge discrepancies in therapeutic interaction

Patient Education and Counseling
2016 | Journal article
EID:

2-s2.0-84949257012

Contributors: Pino, M.
Source: Self-asserted source
Marco Pino via Scopus - Elsevier

When assistance is not given: Disaffiliative responses to therapeutic community clients’ implicit requests

The Palgrave Handbook of Adult Mental Health
2016 | Book chapter
EID:

2-s2.0-84978357451

Source: Self-asserted source
Marco Pino
grade
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“Oh” + Apology + Solution: A Practice for Managing the Concomitant Presence of a Possible Offense and a Problem-to-be-Solved

Discourse Processes
2016 | Journal article
EID:

2-s2.0-84955373997

Contributors: Pino, M.; Pozzuoli, L.; Riccioni, I.; Castellarin, V.
Source: Self-asserted source
Marco Pino via Scopus - Elsevier

Delivering criticism through anecdotes in interaction

Discourse Studies
2016-10-06 | Journal article
Contributors: M. Pino
Source: Self-asserted source
Marco Pino via Crossref Metadata Search
grade
Preferred source (of 2)‎

Sharing knowledge and shaping identities in healthcare interactions.

2016-06 | Journal article
Contributors: Fasulo A; Pino M
Source: Self-asserted source
Marco Pino via Europe PubMed Central
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Preferred source (of 2)‎

Engaging Terminally Ill Patients in End of Life Talk: How Experienced Palliative Medicine Doctors Navigate the Dilemma of Promoting Discussions about Dying

PLOS ONE
2016-05-31 | Journal article
Contributors: Marco Pino; Lawrence M Ward; Ruth Parry; Victoria Land; Christina Faull; Luke Feathers; Jane Seymour
Source: check_circle
Crossref
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Responses to indirect complaints as restricted activities in Therapeutic Community meetings

Producing and Managing Restricted Activities
2015 | Book chapter
Source: Self-asserted source
Marco Pino
grade
Preferred source (of 2)‎

Conversational pursuit of medication compliance in a therapeutic community for persons diagnosed with mental disorders

Disability and Rehabilitation
2014 | Journal article
EID:

2-s2.0-84906565178

Contributors: Mortari, L.; Pino, M.
Source: Self-asserted source
Marco Pino via Scopus - Elsevier

Epistemic struggles in addiction Therapeutic Community meetings

Communicating Certainty and Uncertainty in Medical, Supportive and Scientific Contexts
2014 | Book chapter
Source: Self-asserted source
Marco Pino
grade
Preferred source (of 2)‎

The inclusion of students with dyslexia in higher education: A systematic review using narrative synthesis

Dyslexia
2014 | Journal article
EID:

2-s2.0-84911805944

Contributors: Pino, M.; Mortari, L.
Source: Self-asserted source
Marco Pino via Scopus - Elsevier

Beyond neutrality: Professionals' responses to clients' indirect complaints in a Therapeutic Community for people with a diagnosis of mental illness

Communication and Medicine
2013 | Journal article
EID:

2-s2.0-84905491558

Contributors: Pino, M.; Mortari, L.
Source: Self-asserted source
Marco Pino via Scopus - Elsevier

Problem formulation in mental health residential treatment: A single case analysis

Ricerche di pedagogia e didattica - Journal of Theories and Research in Education
2012 | Journal article
Source: Self-asserted source
Marco Pino